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Client Service Manager
2 months ago
Job Summary
At Paladin Security, we are committed to delivering exceptional security services to our clients. We are seeking a highly skilled and experienced Client Service Manager to join our team in the Red Deer Region. As a Client Service Manager, you will be responsible for managing a variety of contracts throughout Red Deer and surrounding areas, with a focus on healthcare security.
Key Responsibilities
- Develop and maintain strong client relationships by identifying and creating strategies to continuously exceed client expectations.
- Primary point of contact for the day-to-day operations regarding the contract.
- Responsible for overseeing the execution of the clients' and external stakeholders' needs and upholding contract obligations.
- Must be able to proactively understand and manage client and external stakeholders' expectations for service needs and delivery.
- Ensure a high standard of performance and strong customer service focus from employees.
- Monitor business margins on a monthly basis to ensure profitability and efficiency.
- Maintain Paladin's Occupational Health and Safety program.
- Create, manage, and participate in emergency management plans with the security team and direct staff during incident response activities.
- Provide disciplinary action, mentoring, and professional development to all frontline staff.
- Work with People and Culture to ensure staffing levels are maintained to meet contractual obligations.
- Maintain effective communication, information flow, and rapport between all team members.
Requirements
- Post-secondary education in Business Administration or Security Management, or proven relatable experience.
- Certified Healthcare Protection Administrator or Certified Protection Professional designations through IAHSS/ASIS is an asset.
- Minimum of five years managerial experience with a demonstrated history of progressive management responsibilities.
- Solid understanding of gap analysis and action plans.
- Demonstrates a clear understanding and application of the criminal code and provincial regulations as they relate to security.
- Experience in law enforcement, protective services, or security management is an asset.
- Proven ability to build and maintain strong working relationships both internally and externally.
- Demonstrates out-of-the-box and solution-oriented thinking.
- Comfortable conducting meetings, presenting, and leading issue-resolution seminars with senior management and clients.
- Demonstrates strong leadership capabilities and has a proven maturity.
- Valid Class 5 unrestricted driver's license.
What We Offer
- An opportunity to join one of Canada's Best Managed Companies.
- A competitive compensation package based on previous experience.
- A company leading in Quality Standards with a 360 Degree Quality Assurance Program for Environmental Standards and Occupational Health and Safety Standards.
- Access to all support systems, including our three 24/7 Operations Centers and our National Quality Standards and Support Team.
- Company-paid professional development programs.
- A dynamic and challenging opportunity in a performance-based company with limitless opportunity for personal career growth.
