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Store Manager
2 months ago
TalentFinity Recruitment is seeking a highly skilled and experienced Store Manager to join our team. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer service, drive sales growth, and maintain operational excellence.
Key Responsibilities:- Cultivating Customer Loyalty: Foster a positive and engaging customer experience by providing attentive service, personalized interactions, and proactive problem-solving to ensure customer satisfaction and loyalty.
- Driving Sales Growth: Develop and implement strategies to increase sales, improve customer engagement, and enhance the overall shopping experience.
- Leading a High-Performing Team: Provide guidance, coaching, and training to team members to ensure they have the skills and knowledge needed to excel in their roles.
- Managing Store Operations: Oversee all aspects of store operations, including inventory management, merchandising, and visual presentation, to ensure a seamless and efficient customer experience.
- Implementing Operational Excellence: Develop and maintain comprehensive knowledge of all store operations and implement strategies to ensure compliance with health and safety protocols, optimal merchandising practices, and overall store presentation.
- Managing Store Costs: Monitor and control expenses throughout the store to ensure efficient cost management and profitability.
- Collaborating with Head Office Departments: Work closely with various departments at the head office, including Human Resources, Finance, Supply Chain, and Marketing, to ensure alignment with company goals and objectives.
- Completion of College or University Degree or Diploma (Ideally in a business, marketing, or related field).
- Ideally 3+ years of cumulative experience in a related environment – where leadership, operational, and relationship management skills were demonstrated and developed.
- Experience in the food service/wholesale industry (B2B) strongly preferred.
- Strong overall computer skills – comfortable with Microsoft Office Suite (Excel, Word, etc.), Warehouse Management, and Point of Sales systems.
- Operations Management: able to maintain consistent oversight of store functions, delegating and following up with staff to ensure efficiency and performance is optimized and company standards upheld.
- Customer/Sales Focus: Demonstrated ability to facilitate a customer-centric environment – driving sales by delivering attentive service, personalized interactions, and proactive problem-solving to ensure customer satisfaction and loyalty.
Full-time permanent – 48 hours (6 days)/week
Mon-Fri 8:30am – 5:30pm, weekends reduced hours.
Occasional travel to head office for management meetings/training or assistance at other A1 locations.
Salary, health & dental benefits, annual performance-based bonus.
