Customer Service Representative
6 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Michaels. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized store environment.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Assist customers in finding products, answering questions, and providing solutions to meet their needs.
- Process transactions accurately and efficiently, maintaining a high level of cash handling and checkout standards.
- Engage customers in our Rewards program and Private Label Credit Cards, promoting loyalty and driving sales.
- Participate in visual merchandising, including stockroom organization and store recovery, to maintain a visually appealing store environment.
- Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.
- Collaborate with colleagues to achieve sales goals, promote products, and drive business results.
- Previous retail and/or customer service experience preferred.
- Ability to remain standing for long periods, move throughout the store, and lift heavy boxes.
- Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.
- Ability to work a flexible schedule, including nights, weekends, and early mornings.
Michaels is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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