Customer Service Representative

2 months ago


Spruce Grove, Alberta, Canada Michaels Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Michaels. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized store environment.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers in finding products, answering questions, and providing solutions to meet their needs.
  • Process transactions accurately and efficiently, maintaining a high level of cash handling and checkout standards.
  • Engage customers in our Rewards program and Private Label Credit Cards, promoting loyalty and driving sales.
  • Participate in visual merchandising, including stockroom organization and store recovery, to maintain a visually appealing store environment.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.
  • Collaborate with colleagues to achieve sales goals, promote products, and drive business results.
Requirements
  • Previous retail and/or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and lift heavy boxes.
  • Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.
  • Ability to work a flexible schedule, including nights, weekends, and early mornings.
What We Offer

Michaels is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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