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Customer Experience Manager

1 week ago

Mississauga, Ontario, Canada Zenduit Full time
Role Overview

The Support Manager (English and Spanish) is responsible for leading Zenduit's customer support team. This role ensures high-quality, timely support by managing workflows, enhancing support processes, and fostering a culture of accountability and continuous improvement.

The Support Manager works closely with cross-functional teams to address customer needs, improve self-service resources, and maintain high satisfaction and retention rates.

  • Manage and mentor a bilingual support team, ensuring they are equipped to handle customer inquiries effectively in both English and Spanish.
  • Conduct regular training sessions to keep the team updated on Zenduit's products, processes, and best practices.
  • Foster a positive and collaborative work environment, promoting accountability and professional growth.