Customer Service Representative

3 weeks ago

St John's, Newfoundland and Labrador, Canada BDO Full time

Putting People First

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a culture of collaboration and growth.

Your Opportunity

Our St. John's office is seeking a skilled Receptionist to join our internal Administration team. As a key member of our team, you will be responsible for providing exceptional customer service, managing the front desk, and supporting our team members.

Key Responsibilities

  • Attend to all customer inquiries in a timely and professional manner
  • Receive and route calls, provide assistance, and direct inquiries to proper departments or individuals
  • Maintain the front desk and reception area in an organized and professional manner
  • Sort and deliver incoming mail, cheques, and courier packages, post outgoing mail
  • Receiving and processing payments, preparing bank deposits
  • Creating and/or updating new customers and projects
  • Providing administrative support where needed to the team
  • Assisting in set up of meeting rooms and catering for training and various events
  • Delivering communication on general building maintenance
  • Ensure reception is opened/closed appropriately, ensure security requirements set each night and holidays
  • Order office stationary and supplies
  • Sending weekly reports to management and above
  • Submitting expense reports, as required
  • Month-end invoicing
  • Compliance work, as required
  • Ad hoc duties as required

How We Define Success

  • You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration
  • You understand your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work
  • You identify, recommend, and are focused on effective service delivery to your clients
  • You share in an inclusive and engaging work environment that develops, retains, and attracts talent
  • You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
  • You grow your expertise through learning and professional development

Your Experience and Education

  • You have the ability to clearly and confidently communicate with others
  • You have strong Microsoft Office skills for data entry and analysis
  • You have at least 2+ years' experience in a fast-paced, customer-driven environment, and have had experience in completing tasks simultaneously
  • Office Administration diploma or similar education would be considered an asset
  • Ability to work with and maintain confidentiality with sensitive information
  • Ability to stay organized within a busy work environment
  • You have a cheerful outlook and a high energy personality
  • You are well organized and have an eye for detail
  • You are self-motivated to work independently and are a good team player
  • If you have training and/or experience in office administration tasks would be considered an asset
  • Ability to work flexible hours and overtime as needed

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