Watch Clerk

About the Role:

This position provides operational and administrative support to RCMP/Bylaw members working during an assigned shift. The Watch Clerk uses various computer systems to obtain, assess, and distribute information.

Key Responsibilities:

• Provide first line support for member safety, running queries for emergent situations and perform status updates.
• Initiate dispatch of supports as required.
• Receive and dispatch emergency calls during NAOCC outages, PULSE inquires, and RMWB after-hours calls.
• Update Members' schedules within TEAM to reflect court or other relevant dates and perform overtime callouts for RCMP Members.
• Monitor base radio station transmission for both rural and municipal repeaters.
• Accurately record and modify data on PROS, CIIDS, Report Exec, and any other applicable databases.
• Advise the applicable RMWB contact when hazards are identified that impact public safety, following applicable processes.
• Pull and replace files, warrants, issue, and replace required equipment.
• Review files to ensure PROS compatibility, adherence to UCR rules, and completeness for administrative purposes.
• Answer multi-line phones, respond promptly, provide information, process direct calls, and take accurate messages while ensuring compliance with applicable RCMP and municipal policies.
• Assist Members/Units not assigned to a watch with various tasks related to the detachment's operation.
• Input data to create reports, including the watch report, detailing events of the shift for distribution within the detachment.
• Enter, revise, or remove warrants, prohibitions, conditions, stolen vehicles, missing persons, and prepare narrative messages on CPIC.
• Monitor and record time frames during critical incidents to accurately depict events as they unfold.
• Prepare various court and release documents.
• Provide customer service at the front counter.
• Accept and process Criminal Record Check applications upon receipt.
• Complete TSS collision reports as per required process.
• Transcribe audio-taped statements.
• Receive and record probationers and parolees' attendance at the detachment (in person or by phone).
• Assist with orientation and training of detachment staff as required.
• Perform other related duties as required.