Night Audit Clerk
2 days ago
Job Title: Night Audit Clerk
Job Summary: We are seeking a skilled Night Audit Clerk to join our team at Fairfield by Marriott Edmonton Airport, AB. As a Night Auditor, you will be responsible for ensuring the smooth operation of the front desk during overnight hours.
Key Responsibilities:
- Check guests in and out, issue room keys, and provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Record guest preferences in the system.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control, and release guest safe-deposit boxes in line with hotel procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times.
Requirements:
- High School diploma /Secondary qualification or equivalent.
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
- Ability to perform the following:
- Frequently standing up behind the desk and front office areas.
- Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
- Handling objects, products, and computer equipment.
Benefits:
- Team-driven and values-based culture.
- Medical/Dental.
- Vacation & Holiday Pay.
- Employee Assistance Program.
- Career growth opportunities/Manager Training Program.
- Reduced room rates throughout the portfolio.
- Third-party perks (movie tickets, attractions, other).
- Employee discount.
- Life Insurance.
- Parental leave.
- Referral program.
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