Business Systems Analyst
1 month ago
About the Role:
Astra North Infoteck Inc. is seeking a highly skilled Business System Analyst to join our team. As a key member of our IT department, you will be responsible for designing technical IT applications and systems solutions that meet the needs of our business.
Key Responsibilities:
- Design and develop technical IT applications and systems solutions
- Collaborate with business and development teams to accomplish successful delivery of IT projects
- Analyze current business processes and make recommendations for improvement
- Facilitate communications on process changes, enhancements, and modifications
- Contribute to the development of software/system solutions by analyzing requirements and writing specifications
Requirements:
- 8+ years experience as a Product Owner or Business Systems Analyst
- Strong experience in Genesys Cloud, Call Center Technology
- Strong knowledge of Agile, Safe methodologies
- Strong technical knowledge and integration experience of Web Services, APIs, API Framework, and SOA
- Experience in user interface designs/wireframes using current standard design practices
Essential Skills:
- Ability to understand and represent the needs in a software development environment
- Ability to manage multiple priorities through effective organization and communication
- Determine operational objectives by studying business functions and gathering requirements from multiple stakeholders
- Knowledge of application architecture systems, networks, security, and enterprise databases
- Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
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