Senior Project Manager, Government Software

2 weeks ago

Toronto, Ontario, Canada Granicus Full time
About the Role

We are seeking a highly skilled Senior Project Manager to join our Digital Services Implementation Team. As a key member of our Implementation Services team, you will be responsible for managing large customer projects during the implementation lifecycle.

Key Responsibilities
  • Manage large customer projects during the implementation lifecycle.
  • Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account (status of enhancement requests, support tickets, etc.).
  • Prioritize initiatives based on business needs and requirements.
  • Serve as an advisor to the customer as they improve their online processes – keeping each persona's experience top-of-mind at every turn.
  • Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management.
  • Create and maintain project plans, project status reports, and other relevant project documentation.
  • Identify potential implementation risks and mitigation – as early as possible.
  • Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals.
  • Participate in sprint planning, review, and retrospective meetings and provide feedback to the team.
  • Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products.
Requirements
  • 5 years of experience in program/project management, preferably in a customer-facing role.
  • Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients.
  • Ability to manage multiple projects and prioritize tasks to ensure deadlines are met.
  • Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement.
  • Knowledge of project management tools, methodologies, and best practices.
  • Ability to work independently and collaboratively within a team.
  • Ability to manage conflict and influence decision-making at all levels of the organization.
  • Strong organizational and planning skills with the ability to manage complex, multi-faceted projects.
  • Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth.
  • Solid understanding of Customer Relationship Management (CRM).
  • Proactive and data driven.
  • Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results.
  • Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you.
  • Can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions.
  • Have excellent communications skills – listening, verbal, and written.
  • Help drive your team's success and are a self-starter.
  • Are fully bilingual French.
  • You have the ability to acquire a Secret Level Clearance from the Canadian Government.
Preferred Skills and Background
  • Have served as a program manager for high-touch clients.
  • Possess a Project Management Professional Certification or Equivalent.
  • Have experience working with remote teams.
  • Have experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies.
  • Have previous experience with the AMANDA product.

We offer a competitive salary range of $75,000 - $95,000 a year, plus bonus and benefits. If you are a motivated and experienced project manager looking for a new challenge, please apply today.

Granicus is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.

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