Senior Software Application Specialist

1 week ago


Montreal, Canada CANAROPA Full time
About the Role

We are seeking a highly skilled Senior Software Application Specialist to join our IT team at CANAROPA. This role is responsible for installing, monitoring, maintaining, and troubleshooting software applications while providing technical support to end users.

Key Responsibilities

The ideal candidate will be responsible for ensuring that systems and software applications are reliable, secure, and meet organizational requirements regarding functionality, performance, security, and cost-effectiveness. This includes:

  • Software Installation and Configuration: Ensure software applications are properly installed, configured, and aligned with company requirements.
  • Software Updates: Review updates in a sandbox environment to evaluate features, performance, and hardware requirements, recommend updates and schedule implementations to minimize disruptions.
  • Technical Support and Issue Resolution: Provide technical support for software applications, manage user accounts and troubleshoot issues using a ticketing system, prioritize, track, and resolve reported issues promptly and effectively.
Requirements and Qualifications

To be successful in this role, you will need:

  • A post-secondary degree or certification in computer science or a related field.
  • A combination of education and relevant experience will be considered.
  • Minimum of 5 years of experience in a related role.
  • Proficiency in ERP systems (preferably NetSuite), CRM systems, CAD tools (e.g., Autodesk Inventor), and BIM software (e.g., Comsense or Avaware).
  • Familiarity with Adobe Illustrator is an asset.
  • Advanced skills in SharePoint content management, Microsoft 365 tenant administration, and Azure cloud management.
  • Expertise in SharePoint, Access, Excel, Word, and PowerPoint is required.
What We Offer

We offer a competitive salary of $120,000 - $150,000 per year, depending on experience, as well as a comprehensive benefits package including health, dental, and vision coverage, retirement savings plan, and generous paid time off.

Please note that occasional travel across Canada may be required. Fluency in both French and English, written and spoken, is mandatory.



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