Store Leadership Manager

7 days ago


Oshawa, Ontario, Canada adidas Full time

Job Overview:

We are seeking a highly motivated Team Leader to join our team. As a Team Leader, you will play a critical role in supporting the sales, profitability, and operational goals of our store by guiding the hourly associates in their day-to-day procedures.

Key Responsibilities:

  • In conjunction with or in the absence of management staff, guide the daily operations of the store and activities of hourly associates to accomplish excellent customer service and maximize sales.
  • Provide positive reinforcement to hourly associates to promote a high level of momentum and achieve optimal results and growth of the staff.
  • Conduct one-on-one and/or small group training presentations for Sales Associates on product knowledge, store activities, job duties, and established policies and procedures.
  • Perform or assist in the completion of all documentation associated with applicants and new hires.
  • Assist management staff in displaying merchandise such as clothes, footwear, and accessories in windows, showcases, and on the sales floor to attract attention and promote sales.
  • Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to division goals.
  • Originate displays of merchandise or follow suggestions or schedules provided by the store management team.
  • Assist with staffing and labor cost control standards and effectively maintain same.
  • Attain proficiency with the point of sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
  • Complete regular sales transactions involving cash, credit, checks, etc.
  • Involved indirectly with ticketing of products as well as checking paperwork against items received.
  • Assist in product flow from stockroom to sales floor on a fill-in basis.
  • Monitor and maintain sales floor fill-in process.
  • Communicate product levels and assortments with management.
  • Communicate progress on assigned projects such as floor change outs, processing shipments, sales/markdown set-ups.
  • Perform sales, customer service, merchandising within section, special order, cashiering, stock location, and related store upkeeping support duties in order to maintain needed staff coverage and lead by example.
  • Direct the performance of store upkeeping duties.
  • Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
  • Ensure the highest level of adidas service is given to each customer.
  • Use selling techniques such as add-on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. Use these techniques to train other employees.
  • Other duties as assigned by the Store Manager.


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