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Business Systems Analyst
2 months ago
We are seeking a highly skilled Business Systems Analyst to join our CRM team at PressReader. As a key member of our team, you will play a crucial role in understanding stakeholder needs, workflows, and functionalities for both Microsoft Dynamics CRM and Microsoft Dynamics 365 Business Central.
Key Responsibilities- Work closely with Sales, Marketing, Development, and Finance teams to understand and document business requirements for both CRM and Business Central.
- Translate requirements into necessary configurations and customizations for Dynamics 365/Power Platform.
- Customize the systems using Dynamics 365/Power Platform configuration, workflow, and SDK tools.
- Design and implement integrations between CRM and other systems, particularly Business Central and HubSpot, ensuring that integrations meet business requirements.
- Provide clear and concise documentation to all impacted teams regarding CRM and Business Central processes and modifications.
- Identify creative solutions to meet business requirements and enhance system functionalities.
- Facilitate continual cross-functional team reviews on processes and optimizations for both CRM and Business Central.
- Collaborate with stakeholders, internally and externally, to deliver specific customized solutions.
- Research, understand, and stay up to date on CRM and Business Central best practices.
- Test and promote modifications to the production environment, ensuring system integrity and performance.
- Manage and evaluate modifications, measuring success, identifying improvements, and communicating with key stakeholders.
- Create and maintain relevant documentation regarding CRM and Business Central processes and customizations.
- In-depth knowledge of Microsoft Dynamics 365/Power Apps/Power Automate.
- 3+ years of experience in customizing Dynamics 365 and as an administrator/customizer.
- Experience in CRM integration projects (Business Central, HubSpot, and others).
- Hands-on knowledge of Microsoft Dynamics 365 Business Central, including customization and integration capabilities.
- Strong analytical skills and the ability to research and learn independently.
- Experience in system and acceptance testing.
- Excellent interpersonal and communication/presentation skills.
- Ability to work collaboratively and cooperatively within a team and with all stakeholders.
- Ability to communicate effectively in technical terms to developers and translate information into business capabilities with Business Analysts.
- Proven ability to initiate change when opportunities to improve are identified; you propose ideas and are able to take initiatives when appropriate.
- Knowledge of data modeling and relational database systems.
- Proven experience with Power BI.
- Bachelor's degree in information technology/computer science or equivalent.
- In-depth knowledge of Excel (reports and analytics).
- Knowledge of Jet Reports.
PressReader offers a hybrid work environment to balance the flexibility of working from home and being together to collaborate, celebrate, and connect. This position is based in our Richmond, BC office and requires us to be on-premises 2 days a week. When not present in the office, employees are given the chance to work remotely.
PressReader is committed to providing a fair compensation package which includes a 100% employer-paid health, dental, and vision benefit plan; 15 paid vacation days to start; health and wellness days and bereavement days; reimbursements for professional training and membership in professional associations; fitness subsidy and more, along with a chance to be working with amazing people. The pay range for this role is $70,000 to $85,000, depending on experience.
