Associate Manager, Contracts Specialist

2 weeks ago

Hamilton, Ontario, Canada Stryker Canada ULC Full time

About the Role:

The Associate Manager, Contracts at Stryker Canada ULC is a key position that plays a crucial role in developing and leading a high-performing contracts team. The primary focus will be on people development, strategic leadership, and fostering a culture of continuous improvement.

Key Responsibilities:

  • Proactively collaborate with internal teams/departments to promote a culture of inclusiveness and cooperation.
  • Consistently meet service delivery expectations based on input from the business.
  • Responsible to live and exemplify Stryker's Values: Integrity, Accountability, People, and Performance.
  • Build and nurture a high-performing team by actively coaching, mentoring, and providing necessary training to team members.
  • Conduct annual performance reviews and regular interim reviews, providing constructive feedback and setting clear, achievable goals.
  • Develop and implement strategies to maintain high levels of employee engagement, satisfaction, and retention.
  • Facilitate open and effective communication within the team, ensuring that all members are informed, motivated, and aligned with the organization's goals and strategies.
  • Oversee and support the contract team by monitoring workload distribution, ensuring timely handling of requests, conducting quality checks, reviewing high-level contract terms and templates, and auditing processes and documents for compliance and accuracy.
  • Manage and address escalated contract inquiries promptly, ensuring professional responses and coverage for shared email inbox as needed.

Functional Responsibilities:

  • Oversee the entire contract lifecycle, including drafting, redlines, negotiation, execution, and renewal, while ensuring compliance with company guidelines and regulations, maintaining accurate documentation, and managing policies and processes for commercial contracts.
  • Build strong relationships with customers by actively engaging with them, understanding their unique needs and challenges, providing timely and effective solutions, and consistently delivering exceptional service and support.
  • Responsible for maintaining and improving the CLM system by designing, managing and refining documents, templates, workflows, and approval, automating steps, overseeing user management, and providing training and change management.
  • Actively seeks and shares best practices across the organization to identify process improvement and automation opportunities.
  • Develops and manages visualization and dashboarding solutions for the Contracts team, transforming data into actionable insights through reporting and performance metrics analysis, and presenting findings with recommendations that drive decision making and provoke action.
  • Key member on strategic initiatives including acquisition integrations, key projects impacting department (Power BI,, Malbek, SAP etc.).

Requirements:

  • Bachelor's degree required.
  • 6+ years of work experience required.
  • 2+ years navigating rules and regulations in public sector and healthcare environments and managing complex requests.
  • Professional certification in contract management (e.g., CCM Practitioner/Advanced Practitioner) is an asset.
  • Proficiency in ERP, CLM, CRM, PowerBI, and various Microsoft applications, including advanced Word, PowerPoint, Excel, Outlook, and Adobe skills.
  • Bilingual (French & English) is preferred.

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