Bilingual Financial Services Representative

7 days ago

MontJoli, Canada National Bank Full time
About the Role

This exciting opportunity is now available at National Bank. As a Banking Advisor, you will play a vital role in delivering exceptional client experiences and building lasting relationships.

Your Responsibilities
  • Greet clients and answer their questions with a friendly approach, actively listening to their needs.
  • Help clients use our banking applications and ATMs, offering personalized support.
  • Listen to clients' complex situations and provide solutions, demonstrating empathy and understanding.
  • Offer expert advice and transaction solutions for Personal Banking clients, ensuring they reach their financial goals.
  • Demonstrate your ability to build lasting business relationships by providing exceptional service and staying connected with clients.
  • Ensure client satisfaction and engagement through ongoing communication and follow-up.
  • Refer clients to specialist colleagues when needed, ensuring seamless support.
  • Maintain compliance and risk management rules, upholding the highest standards of professionalism.
About Your Team

You'll work closely with a team of experts specialized in investment, credit, mortgage financing, and more. Our team values passionate individuals who share knowledge and ideas, fostering a collaborative environment where everyone thrives.

Career Opportunities

As you gain experience, you'll have access to various career paths, including advancement within the role, promotion, or relocation to another region or branch. Our internal mobility program encourages employees to explore new opportunities and grow professionally.

Prerequisites
  • Customer service experience, an inclusive attitude, and openness to diversity.
  • A positive attitude and empathy for clients, ensuring exceptional service delivery.
  • An interest in technology and the ability to share knowledge effectively.
  • The ability to adapt to different situations, prioritizing flexibility and resilience.
Benefits

In addition to competitive compensation, you'll be eligible for a comprehensive benefits package that supports your wellbeing and that of your family, including:

  • A health and wellness program with various options.
  • Flexible group insurance.
  • A generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service.
  • Virtual sleep clinic.
About Us

National Bank is a bank on a human scale, standing out for its courage, entrepreneurial culture, and passion for people. Our mission is to make a positive impact on people's lives, guided by core values of partnership, agility, and empowerment. We offer a barrier-free workplace that is accessible to all employees, embracing inclusivity and diversity.

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