Current jobs related to Call Centre Team Lead - Moncton, New Brunswick - Brandt

  • Call Centre Team Lead

    2 months ago

    Moncton, New Brunswick, Canada Brandt Full time

    Job Title: Call Centre SupervisorTo support our continued growth, Brandt is seeking a Call Centre Supervisor to provide leadership to our 24/7 contact centre operations team and deliver exceptional service support to our customers and dealer locations.This is a great opportunity for someone with previous management experience in a call centre environment...

  • Call Centre Team Lead

    2 months ago

    Moncton, New Brunswick, Canada Brandt Full time

    Job Title: Call Centre SupervisorTo support our continued growth, Brandt is seeking a Call Centre Supervisor to provide leadership to our 24/7 contact centre operations team and deliver exceptional service support to our customers and dealer locations.This is a great opportunity for someone with previous management experience in a call centre environment...

  • Call Centre Team Lead

    3 weeks ago

    Moncton, New Brunswick, Canada Brandt Full time

    Job Title: Call Centre SupervisorAbout the Role:Brandt is seeking a Call Centre Supervisor to provide leadership to a team of corporate receptionists within the contact centre. The successful candidate will be responsible for delivering exceptional service support to our customers and dealer locations.Key Responsibilities:Provide leadership to a team of 5-10...

  • Call Centre Manager

    1 week ago

    Moncton, New Brunswick, Canada Brandt Full time

    About the RoleBrandt is seeking a Call Centre Supervisor to lead our 24/7 contact centre operations team in delivering exceptional service support to customers and dealer locations.This is an exciting opportunity for a seasoned leader to leverage their management experience and passion for employee and customer success in a stable and growing company.Key...

  • Bilingual Call Centre Representative

    3 weeks ago

    Moncton, New Brunswick, Canada Black & McDonald Full time

    About This RoleThe Centralized Call Centre Representative is a key member of our team, responsible for supporting work order creation for the FMO and Service departments. This role requires effective communication and problem-solving skills to deliver high-quality facility services to our customers.Key ResponsibilitiesRespond to customer inquiries and...

  • Centralized Call Centre Representative

    4 weeks ago

    Moncton, New Brunswick, Canada Black & McDonald Full time

    About This RoleThe Centralized Call Centre Representative is a key position within our team, responsible for supporting work order creation for the FMO and Service departments. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesRespond to customer...

  • Centralized Call Centre Representative

    3 weeks ago

    Moncton, New Brunswick, Canada Black & McDonald Full time

    About This RoleThe Centralized Call Centre Representative is a key position at Black & McDonald, responsible for supporting work order creation for the FMO and Service departments. This role ensures the delivery of high-quality facility services to our customers by responding effectively to their needs.Key ResponsibilitiesAnswer telephones, take orders,...

  • Centralized Call Centre Representative

    3 weeks ago

    Moncton, New Brunswick, Canada Black & McDonald Full time

    About This RoleThe Centralized Call Centre Representative is a key position at Black & McDonald, responsible for supporting work order creation for the FMO and Service departments. This role ensures the delivery of high-quality facility services to our customers. The successful candidate will respond effectively to customer inquiries, resolve problems, and...

  • Centralized Call Centre Representative

    3 weeks ago

    Moncton, New Brunswick, Canada Black & McDonald Full time

    About This RoleThe Centralized Call Centre Representative is a key position at Black & McDonald, responsible for supporting work order creation for the FMO and Service departments. This role ensures the delivery of high-quality facility services to our customers. The successful candidate will respond effectively to customer inquiries, resolve problems, and...

  • Call Center Representative

    2 months ago

    Moncton, New Brunswick, Canada 24 Hours Group Full time

    Job DescriptionThis is a remote position that requires strong communication and problem-solving skills. As a Call Center Agent, you will be responsible for managing a high volume of incoming and outgoing calls, identifying client needs, and finding solutions to meet those needs.Key ResponsibilitiesManage a high volume of incoming and outgoing calls in a...

  • Call Center Representative

    2 months ago

    Moncton, New Brunswick, Canada 24 Hours Group Full time

    Job DescriptionThis is a remote position that requires strong communication and problem-solving skills. As a Call Center Agent, you will be responsible for managing a high volume of incoming and outgoing calls, identifying client needs, and finding solutions to meet those needs.Key ResponsibilitiesManage a high volume of incoming and outgoing calls in a...

  • Cleaning Team Lead

    3 weeks ago

    Moncton, New Brunswick, Canada AM PM CLEANING SERVICES INC. Full time

    At AM PM CLEANING SERVICES INC., we are seeking a skilled Cleaning Team Lead to join our team. As a Cleaning Team Lead, you will be responsible for supervising and coordinating the activities of cleaning staff, preparing budgets and cost estimates, and assisting cleaners in performing their duties. You will also be responsible for hiring and training...

  • Call Center Agent

    2 months ago

    Moncton, New Brunswick, Canada 24 Hours Group Full time

    Job DescriptionThis is a remote position that requires strong communication and problem-solving skills.Key ResponsibilitiesManage a high volume of incoming and outgoing calls in a fast-paced operations environment.Identify client needs and provide solutions to meet their requirements.Answer inbound calls, convert them to leads, and later to towing...

  • Call Center Agent

    2 months ago

    Moncton, New Brunswick, Canada 24 Hours Group Full time

    Job DescriptionThis is a remote position that requires strong communication and problem-solving skills.Key ResponsibilitiesManage a high volume of incoming and outgoing calls in a fast-paced operations environment.Identify client needs and provide solutions to meet their requirements.Answer inbound calls, convert them to leads, and later to towing...

  • Senior Operations Manager

    4 weeks ago

    Moncton, New Brunswick, Canada Co-operators Full time

    Job Title: Senior Operations Manager - Contact CentreWe are seeking a highly skilled Senior Operations Manager to lead our Contact Centre team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the Contact Centre, ensuring that our customers receive exceptional service.Key Responsibilities:* Lead and...

  • Registered Nurse

    3 weeks ago

    Moncton, New Brunswick, Canada Canadian Blood Services Full time

    About the RoleCanadian Blood Services is seeking a skilled Registered Nurse to join our dynamic Donor Centre team in Moncton, New Brunswick.The Donor Centre team is responsible for supporting the collection of donor blood in a safe and efficient manner, ensuring the delivery of safe products that save lives every day.In this role, you will assist in the...

  • Team Lead

    1 month ago

    Moncton, New Brunswick, Canada beBee Professionals Full time $45,000 - $60,000

    We are seeking a dedicated Shift Manager to lead our team in Moncton, Canada. As a Shift Manager, you will oversee daily operations, ensure high-quality service, and lead a team of employees.Key Responsibilities:Supervise daily operations during your shift, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members,...

  • Team Lead

    1 month ago

    Moncton, New Brunswick, Canada beBee Professionals Full time $45,000 - $60,000

    We are seeking a dedicated Shift Manager to lead our team in Moncton, Canada. As a Shift Manager, you will oversee daily operations, ensure high-quality service, and lead a team of employees.Key Responsibilities:Supervise daily operations during your shift, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members,...

  • Sales Team Lead

    3 weeks ago

    Moncton, New Brunswick, Canada Canada Inc Full time

    Job Title: Sales Team LeadJob Summary: We are seeking a highly motivated and organized Sales Team Lead to join our team at Canada Inc. As a Sales Team Lead, you will be responsible for leading a team of sales representatives and overseeing the day-to-day operations of our retail store.Key Responsibilities:Lead and motivate a team of sales representatives to...

  • Sales Team Lead

    3 weeks ago

    Moncton, New Brunswick, Canada Canada Inc Full time

    Job Title: Sales Team LeadJob Summary: We are seeking a highly motivated and organized Sales Team Lead to join our team at Canada Inc. As a Sales Team Lead, you will be responsible for leading a team of sales representatives and ensuring the smooth operation of our retail store.Key Responsibilities:Lead and motivate a team of sales representatives to achieve...

Call Centre Team Lead

2 months ago

Moncton, New Brunswick, Canada Brandt Full time

Job Summary:

Brandt is seeking a highly skilled and experienced Call Centre Supervisor to lead our 24/7 contact centre operations team and deliver exceptional service support to our customers and dealer locations.

Key Responsibilities:

  • Provide leadership and guidance to a team of 5-10 corporate receptionists in a fast-paced contact centre environment.
  • Develop and implement coaching plans to improve performance, productivity, sales, and customer experience.
  • Monitor and diagnose performance gaps to deliver on enterprise performance goals.
  • Coordinate and prioritize training and development opportunities to enhance the knowledge and capabilities of the team.
  • Collaborate with partners to achieve hiring plans and scheduling requirements to meet service level goals.
  • Manage risk and adherence to all internal procedures and policies.
  • Facilitate ongoing career development and growth opportunities.
  • Deliver key performance indicators (KPIs) and performance reviews.
  • Resolve customer and branch complaints and escalations as needed.

Requirements:

  • Exceptional organizational and time management skills.
  • Strong work ethic, combined with a dedication to excellence.
  • Accomplished oral and written communication skills.
  • Ability to diagnose skill and knowledge gaps and improve performance through skill development and coaching.

Preferred Qualifications:

  • 2-5 years' previous leadership experience.
  • Demonstrated leadership skills with the ability to manage directly and indirectly reporting staff.
  • Relevant post-secondary education would be considered an asset.