Transportation Coordinator

1 month ago


Stratford, Ontario, Canada First Transit Canada Full time
Job Title: Dispatcher

At First Student, our Dispatchers play a vital role in ensuring the safe and efficient transportation of students. As a key member of our team, you will be responsible for dispatching buses, managing routes, and providing exceptional customer service.

Key Responsibilities:
  • Dispatch buses and manage routes to ensure on-time performance
  • Counsel and coach drivers and monitors to ensure high-quality service
  • Handle heavy phone and radio traffic to resolve customer inquiries and issues
  • Collaborate with Operations Supervisor/Contract Manager to address scheduling and driver complaints
  • Serve as primary communication liaison with major contracted customers
  • May handle charter reservations, billing, or driver payroll
  • Provide solutions to drop-off and pick-up problems
  • Assist with supervision of day-to-day operations
Requirements:
  • 3-5 years' experience in transportation or a related field
  • Class B License Required
  • High school diploma or equivalent
  • Basic knowledge of radio dispatch equipment
  • Excellent communication and customer service skills
  • Ability to deliver under time constraints and deadlines
  • Previous terminal operations, dispatch, or driver experience
  • Computer literate
About First Student:

We are committed to putting our customers first, prioritizing safety, and delivering dependable transportation. Our team is dedicated to creating a positive and rewarding work environment that supports the growth and development of our employees.

We strive to attract and retain a diverse workforce and welcome applications from women, persons with a disability, Indigenous peoples, and members of a visible minority. First Student is an equal opportunity employer and is committed to providing reasonable accommodation at all stages of the hiring process.



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