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Service Advisor

2 months ago

St Catharines, Ontario, Canada Performance Auto Group Full time
Job Description:

As a Service Advisor at Performance Auto Group, you will play a crucial role in ensuring exceptional customer experiences. Your primary responsibility will be to identify and recommend service maintenance and repairs to our valued customers.

Key Responsibilities:
  • Provide personalized service to customers, addressing their concerns and needs.
  • Work closely with technicians to diagnose and recommend necessary repairs.
  • Prepare and update repair orders, ensuring accurate documentation and efficient service delivery.
  • Communicate service recommendations, estimated costs, and results to customers.
  • Conduct road tests to assess customer concerns and provide solutions.
Requirements:
  • Minimum 1 year of Service Advisor experience in the automotive service industry.
  • CDK experience is mandatory.
  • Excellent communication and interpersonal skills.
  • Strong computer skills and attention to detail.
  • Ability to work under pressure and multitask effectively.
What We Offer:
  • Competitive salary and bonus structure.
  • Excellent management support and career growth opportunities.
  • Access to comprehensive health, dental, and vision insurance.
  • Disability, critical illness, and life insurance for added security.
  • Employee Assistance Plan for personal and family wellness.
  • Discounts on vehicles, service, and parts for you and your family.
  • Access to employee events and community involvement opportunities.
Company Overview:

Performance Auto Group is a leading automotive company in Southern Ontario, with over 2000 employees, 23 brands, and 44 locations. We offer a dynamic work environment and opportunities for growth and development.