Customer Service Associate
3 weeks ago
We are seeking a Customer Service Associate to provide exceptional service to our customers in Stratford, Canada.
Job SummaryThis role involves handling customer inquiries, resolving issues, and providing information about products and services.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide detailed information about our products and services to meet customer needs.
- Resolve customer complaints through active listening and effective problem-solving.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with colleagues to improve service processes and enhance the overall customer experience.
- A high school diploma or equivalent is required; additional education is an asset.
- Prior experience in customer service or a related field is essential.
- Excellent communication and problem-solving skills are necessary for success in this role.
- The ability to work in a fast-paced environment and adapt to changing priorities is crucial.
- Proficiency in customer service software and tools is expected.
- A competitive hourly wage and performance-based bonuses.
- A comprehensive health benefits package.
- Opportunities for career advancement and professional growth.
- A supportive work environment that fosters teamwork and collaboration.
- Employee discounts and perks.
We offer a dynamic work environment where you can grow your skills and contribute to delivering exceptional customer experiences. If you have a passion for customer service and want to be part of a successful team, we encourage you to apply for this exciting opportunity.
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