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Customer Experience Lead

1 week ago

Mississauga, Ontario, Canada Tbwa ChiatDay Inc Full time

Join Our Team

We're Clutch, a pioneering force in the used car retail industry. Our mission is to deliver a seamless, hassle-free experience that puts customers first. As a Team Lead for our Pre-Sale Team, you'll play a critical role in driving growth and scaling our team of advisors.

Your Key Responsibilities

  • Manage customer interactions, modeling best practices in communication and problem-solving.
  • Lead and mentor a team of Pre-Sale advisors, setting clear expectations and providing actionable feedback.
  • Partner with leadership to set team goals and strategies, ensuring alignment with our business objectives.
  • Monitor key metrics and identify opportunities for improvement, continually optimizing our processes.

About You

We're looking for someone with at least 1-2 years of experience in a leadership role, preferably in sales or customer service. You should be comfortable in a fast-paced environment, able to juggle multiple priorities effectively, and have strong organizational skills and attention to detail.