Corporate Communications Specialist

4 weeks ago

Toronto, Ontario, Canada Capital One Full time

At Capital One, we're building a leading technology company that helps customers succeed by bringing ingenuity, simplicity, and humanity to banking. Our values-driven organization is on a mission to change banking for good by helping Canadians succeed with credit.

About the Role

We're looking for a creative and results-driven communications professional with experience in driving integrated, multi-dimensional, external-facing programs in support of Capital One Canada's branded card business. This individual will partner with Canadian business leaders, global communication counterparts, and external agencies to build and lead strategic, integrated, and external-facing communications programs across channels that highlight our human-centered, tech-forward products and offerings to bolster awareness and the positive perception of Capital One amongst key audiences.

Key Responsibilities

  • Develop strategic communications plans, earned media strategies, content creation, executive thought leadership, and reputation building and protection, all rooted in data-driven insights and analytics.
  • Work closely with key stakeholders to build trusted relationships, identify themes, topics, and content that resonate with target audiences, and leverage data and insights to inform and measure success of narratives and influence programming.
  • Lead integrated corporate communications strategy, including earned/paid media and thought leadership programming, and oversee flawless earned media engagement through comprehensive spokesperson training and prep, on the ground support, and media follow-up.
  • Partner and collaborate with enterprise Corporate Communications team members to ensure well-managed media, thought leadership, and overall external engagement, and effectively manage agency(s) and vendors to support programming and media engagement.
  • Assess risks, issues, and potential communication problems and provide proactive solutions within the Canadian landscape, and vet external speaking engagements, assess risks, and headwinds, and collaborate appropriately to implement mitigation strategies.

Requirements

  • Bachelor's Degree
  • Between 5-7 years of Public Relations/Communications industry experience

Preferred Qualifications

  • Between 5-7 years of corporate communications or agency experience
  • Between 3-5 years experience managing multiple projects simultaneously
  • Between 3-5 years of experience with executive-level and senior leadership clients
  • Between 3-5 years of experience with current digital and social media technology
  • Experience working with and supporting corporate social responsibility and community impact, and/or diversity, equity, and inclusion communications
  • Experience working effectively with multiple constituents, including peers, executive management, senior management, and working within a highly matrixed environment

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