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Senior Clinical Systems Analyst

2 months ago

Kingston, Ontario, Canada Providence Care Full time
Job Summary

We are seeking a highly skilled Clinical Systems Analyst to join our team at Providence Care. As a key member of our Lumeo Operations Team, you will play a critical role in supporting the development and maintenance of our Regional Health Information System (RHIS).

Key Responsibilities
  • System Configuration and Production Support
    • Provide HIS system support and on-call service as required; coordinate problem resolution related to end-user issues or errors, support enhancement and optimization of the system.
    • Lead and facilitate discussions with regional decision makers to understand priority issues, understand business requirements and align on planned system changes.
    • Manage complex end-user issues and perform advanced configuration (or customization, as necessary) to address business needs.
    • Guide analysts through the design, build/configuration, testing, and deployment of the team's core applications, features, and integrations with other supported systems/applications.
    • Evaluate impact of planned system changes and upgrades across integrated workflows, end-users and training teams.
    • Support complex projects requiring application enhancements, optimizations and new application implementation or integrations, as required.
    • Assist in user documentation, development of training materials and configuring training environment, as required.
    • Perform quality assurance and checks before migration of changes to production.
    • Provide on-call support on rotational basis.
  • Project Management and Coordination
    • Lead projects focused on enhancing or optimizing the RHIS, execute all phases of the systems development lifecycle and work with the client to prioritize and select optimization projects.
    • Communicate with stakeholders to understand and document their unique business requirements.
    • Integrate systems and reconcile requirements across stakeholder groups.
    • Gather feedback from end users about system performance and develop potential solutions for identified problems while exercising regional change management processes and policies.
    • Document system issues and resolutions for future references.
    • Monitor and assess clinical workflows and make recommendations for improvement, where applicable.
    • Support workstream managers by providing relevant input into project work plan and resource plan for small to complex projects.
    • Mitigate/resolve low impact team issues/risks which may not require manager's supervision.
    • Identify and inform the workstream manager about key issues and roadblocks that may need attention from senior leadership.
    • Communicate and escalate to workstream manager as appropriate.
  • Education and Learning
    • Act as a subject matter expert of the clinical application, maintain a working knowledge of how different RHIS applications integrate and their relationship with other systems.
    • Coach junior and new team members in their respective functions.
    • Cross-train operational team on their respective applications.
    • Maintain knowledge of technological advances.
    • Maintain knowledge of hospital workflows and operations that may impact the system.
  • Other
    • Lead and facilitate on-going team meetings, monthly/adhoc vendor and end-user meetings to discuss progress, issues, and risks.
    • Contribute and document procedures, guidelines, and project communications for clinical areas.
    • Identify opportunities for improvement in existing system workflows.
    • Provide performance feedback.