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Bilingual Collections Officer

2 months ago

Halifax, Nova Scotia, Canada Recrute Action Full time
About the Role

We are seeking a highly skilled Bilingual Collections Officer to join our team at Recrute Action. As a Collections Officer, you will be responsible for overseeing the entire collection process for delinquent accounts across a range of products, including loans, lines of credit, bank accounts, and mortgages.

Key Responsibilities
  • Manage and resolve complex delinquent accounts promptly, ensuring accuracy in processing payments and adjustments.
  • Analyze accounts to assess clients' ability to repay and negotiate payment arrangements within established guidelines.
  • Handle incoming correspondence, determine necessary actions, and maintain detailed account records.
  • Escalate legal or third-party notices when the bank's security is at risk and manage the balance between customer expectations and reputational risk.
  • Maintain strict client confidentiality and ensure compliance with bank policies and legal regulations.
  • Review and recommend solutions for escalated client complaints.
Requirements
  • Bachelor's degree (asset).
  • 1-3 years of experience in collections or recoveries, ideally with mortgage collections.
  • Strong analytical, interpretive, and problem-solving skills.
  • Ability to adapt quickly to changes in a fast-paced environment.
  • Proficiency in reading and interpreting mortgage/loan agreements and legal documents, including bankruptcy notices.
  • Knowledge of laws, rules, and regulations governing collection functions in various provinces.
  • Bilingual in English and French (spoken and written).
  • Advanced skills in Microsoft Office Suite and SalesForce (preferred).
  • Comprehensive understanding of the client's product offerings and services (preferred).
  • Exceptional communication and negotiation skills.
  • Strong organizational abilities and adaptability to change.
  • Ability to manage competing priorities in a dynamic environment.
  • Team player with the ability to coach others and seek proactive solutions.
About Recrute Action

Recrute Action is a recruitment agency that provides quality support and a personalized approach to job seekers and businesses. We are committed to finding the best candidates for our clients and providing a positive experience for all parties involved.