Customer Support Engineer

2 weeks ago


Brantford ON, Canada UFT CAN. Inc. Full time

We are seeking an experienced Customer Support Engineer to provide technical assistance and support to our organization. The ideal candidate will have a strong background in software and hardware troubleshooting, as well as excellent problem-solving skills.

Job Responsibilities:
  • Operate and maintain laboratory equipment and online testing tools
  • Troubleshoot software and hardware issues
  • Provide technical support to users experiencing difficulties with equipment or software
  • Diagnose and resolve technical problems to minimize disruption to production
  • Install and set up new computers and software
  • Maintain accurate records of issues and solutions
  • Train users on new software and equipment
  • Support future projects and initiatives
Requirements:
  • Diploma in computer technology or related field
  • At least one year of experience in user support for industrial equipment or machines
  • Familiarity with operating systems and common software applications
  • Excellent problem-solving skills
  • Ability to make effective decisions under pressure
  • Flexibility and willingness to adapt to changing circumstances
Compensation and Benefits:

This is a full-time position, approximately 40 hours per week, with an hourly rate of $34.00 - $36.04. The position involves working an 8-hour shift with varying schedules throughout the week.



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