Parts & Service Coordination Specialist

2 weeks ago

Sudbury, Ontario, Canada Location d'équipement Battlefield Full time
Job Summary:
We are looking for a skilled Parts & Service Coordinator to join our team at Location d'équipement Battlefield. As a key member of our service department, you will play a crucial role in ensuring our equipment is available and supporting customer requirements. Your excellent customer relations skills and ability to work in a fast-paced environment will make you an ideal candidate for this position.

Responsibilities:
  • Provide exceptional customer relations through phone, email, and face-to-face interactions.
  • Offer administrative, warranty, and invoicing support to our customers.
  • Serve as the direct liaison between staff and customers.
  • Deliver repair and service quotes to customers.
  • Ensure technicians have the necessary parts ordered and allocated to the correct equipment.
  • Enter work orders for internal machines and allocate parts to specific work orders.
  • Monitor and track outstanding parts orders.
  • Run daily reports to monitor business functions.
  • Collaborate with other departments to facilitate timely repairs.
  • Submit warranty claims.
  • Monitor and maintain parts inventory.
  • Oversee the repair process.
  • Invoice orders as needed.


Key Qualifications:
  • Ability to provide excellent customer relations and maintain a positive attitude.
  • Proficiency in organization and process fulfillment, attention to detail, and paperwork organization.
  • Exceptional communication and people skills on both internal and external levels.
  • Previous experience working with technicians and in a similar or related parts environment.
  • Knowledge in creating parts orders and work orders, developing and receiving purchase orders, inventory management, and estimate preparation.
  • Ability to adapt to on-call work schedules.
  • Efficiency in Microsoft applications, specifically: Outlook, Word, and Excel.
  • Desire to work effectively within a team environment.
  • On-Call work schedules may be required.


About Us:
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, we provide accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.

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