Resort Operations Director

Resort Operations Manager Job Description

Jump Recruitment Specialists is seeking a highly skilled Resort Operations Manager to join our client, White Hills Resort, in Clarenville, NL.

This is a rare opportunity to lead a team that offers guests the best of winter in the Atlantic. As a Resort Operations Manager, you will be responsible for executing and enhancing the business plan, while collaborating with the board to develop marketing plans, fundraising initiatives, and grant applications.

Key Responsibilities:

• Implement Alpine Development Alliance Corporation (ADAC) priorities and decisions
• Provide operational advice and guidance to the board, including industry insights and trends
• Prepare operational updates and business performance reports
• Enhance strong relationships with key local stakeholders and partners
• Monitor organizational effectiveness and implement change when required

Employee and Volunteer Management:

• Foster a positive and respectful working environment for all employees
• Ensure that all departments and volunteers adhere to Occupational Health and Safety standards
• Oversee hiring, training, and orientation programs
• Liaise with key volunteer groups to ensure resort objectives are met

Resort Operations:

• Work closely with the leadership team to execute the annual plan
• Ensure lifts, facilities, equipment, and trails are expertly prepared for opening throughout the winter season
• Adhere to all federal, provincial, and industry codes and standards
• Continually monitor weather and snow conditions to assist with snowmaking and grooming activity

Financial Management and Reporting:

• Maintain cost controls to ensure business units stay within plan
• Oversee purchasing to ensure supplies are sourced efficiently and at the best price
• Consult with financial controller on the management of payables and receivables

Qualifications:

• A minimum five years in a resort operations leadership role
• A qualification in ski area management or a related field would be a strong asset
• Demonstrated experience working with ropeways, surface lifts, snowmaking, and snow grooming equipment
• Ability to work in a fast-paced environment with exceptional time management skills
• Strong written and verbal communication skills
• Physical ability to work outside in harsh weather conditions
• Current First Aid and Working at Heights certifications would be considered an asset
• A passion for mountain sports including strong skiing or snowboarding ability

Benefits & Compensation:

• A competitive package based on experience and credentials will be negotiated with the successful candidate
• Perks including a family season pass and resort discounts
• Indoor and outdoor uniform

Interested and qualified candidates should submit their resume & cover letter to Tonya Guilfoyle, Senior Recruiter & HR Consultant, at tonya@jumpcareers.ca.

Jump Recruitment Specialists is committed to building inclusive teams that better reflect the communities we serve. We welcome candidates to self-identify or make our recruitment team aware of any potential accommodations they may need during the recruitment process.

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