Business Systems Consultant
7 days ago
Canada Life is seeking a skilled Senior Business Systems Analyst to join our Global Technology Team. As a member of this team, you will play a key role in supporting our SAP SuccessFactors Suite of Solutions, including integration of source systems, other Talent Solutions, and building further enhancements and functionality from that foundation.
About the Role
In this position, you will work closely with regional Human Resource customers and internally with development teams to understand integration requirements of employee data to and from the SAP SuccessFactors Systems. You will be responsible for ensuring high-quality design, development, and deployment at regular intervals. Additionally, you will provide incident support, manage issues, and defect escalations, drive problem resolution, support root cause analysis, and provide tactical and strategic solutions.
Key Responsibilities
- Elicit and validate business requirements
- Develop functional requirements
- Troubleshoot moderate to complex problems to determine root-cause, requiring analysis and exploration of options, recommending solutions, or preparing discussion for escalation
- Communicate with business stakeholders on technical components, risks, issues
- Develop and validate solution design, product configuration, or package criteria with business stakeholders
- Partner with developers and other team members to resolve defects, considering data and privacy requirements
Requirements
- University or College education in Computer Science, Computer Engineering, Management Information Systems, Commerce, Business Administration, or a related field, or equivalent combination of education and experience
- At least 5 years of relevant experience in any three of these SuccessFactors Suite – Employee Central, Recruiting & Onboarding, Performance & Goal Management, Employee Central Payroll, Compensation Management
- Rapidly acquire new knowledge, learn new skills, and apply creative thinking to solve problems while understanding the organization's vision, purpose, and values
- Ensure accuracy and completeness of work to maximize quality, build credibility, and avoid re-work
- Strong conceptual, analytical, and problem-solving skills
- Seek to understand business needs and deliver high-quality service to the business
- Experience performing unit and functional testing
- Build effective relationships with colleagues and external stakeholders quickly and confidently to positively influence outcomes
- Experience with employee data mapping and integration processing
- Communicate issues clearly and effectively with stakeholders
Bonus Skills
- Good understanding of Workforce Management
- Experience in configuration of SuccessFactors Employee Central
- Experience in configuration of SuccessFactors Talent Solutions
- Experience in Workforce Analytics and Reporting
About Us
As a member of Canada Life, you will have the opportunity to make a meaningful contribution to the financial security of Canadians. We offer a diverse and inclusive workplace where your unique background, perspectives, and talents are valued and shape our future success. You'll have the chance to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
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