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Client Service Representative
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We are a leading Canadian financial services co-operative dedicated to being a catalyst for a sustainable and resilient society. Our team is essential in delivering on this strategy, prioritizing our people with a strong culture and development opportunities that enable them to thrive and live our purpose.
The Claims Client Service Representative will play a critical role in delivering an exceptional claims experience for clients. They will offer guidance by answering incoming calls and providing meaningful direction while ensuring efficiency and timeliness for all inquiries.
Key responsibilities include:
- Providing exceptional client service in accordance with our claims service and quality standards
- Responding to losses presented by insureds, determining the cause of loss, collecting claims details, setting up rentals or tows, and providing information on next steps
- Responding to client inquiries and counseling them on the different options available in reporting their claims
To succeed in this role, you must be able to influence change and be committed to continuous improvement to exceed client expectations. You should leverage critical thinking skills to identify problems and proactively propose solutions.
This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods. Rotational shifts outside of standard business hours, Monday through Friday, may be required. Extended work hours, including evenings and weekends, may also be necessary.
