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Scheduler - Home Support Service Coordinator

2 months ago

Powell River, Canada Vancouver Coastal Health Full time

About the Role

Vancouver Coastal Health is seeking a skilled Scheduler to join our Home Support team in Powell River, BC. As a Scheduler, you will play a vital role in coordinating and planning Community Care Assistant (CCA) schedules to ensure seamless delivery of home support services to our clients.

Key Responsibilities

  • Coordinate and plan CCA schedules in advance, allocating work assignments to meet client referrals, care plans, and collective agreements.
  • Respond to inquiries related to scheduling of Home Support Services, providing accurate and timely information to clients and staff.
  • Utilize online systems and documentation to process employee transactions, including employment requisitions, transfers, vacation requests, and terminations.
  • Maintain accurate timekeeping records for staff, ensuring compliance with organizational policies and procedures.
  • Support clients and employees in a dynamic and high-paced environment, providing exceptional customer service and resolving issues efficiently.

About the Team

Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, serving over one million BC residents. Our team is dedicated to delivering exceptional care and creating healthy lives in healthy communities.

What We Offer

  • Comprehensive health benefits package, including MSP, extended health, and dental, and municipal pension plan.
  • Opportunities for career growth and development, including employer-paid training and leadership development programs.
  • Wellness supports, including counseling, critical incident, and innovative wellness services for employees and their families.
  • Award-winning recognition programs to honor staff, medical staff, and volunteers.
  • Access to exclusive discounts and offers for VCH staff.

Qualifications

  • Grade 12, plus two years' recent related experience coordinating, preparing, and adjusting home support schedules, or an equivalent combination of education, training, and experience.
  • Experience in customer service and/or a high-paced call center environment is an asset.

Knowledge, Skills, and Abilities

  • Ability to keyboard 6500 keystrokes per hour.
  • Working knowledge of applicable collective agreements.
  • Demonstrated ability to work under pressure, multitask, and work independently with minimal direction.
  • Ability to schedule Community Care Assistants for client visits.
  • Ability to take initiative, anticipate potential problems/conflicts, and take appropriate action.
  • Ability to establish/maintain satisfactory work relationships with staff.
  • Ability to maintain confidentiality.
  • Ability to communicate effectively both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to organize work.
  • Ability to operate related equipment.
  • Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
  • Demonstrated skill in respectful, diplomatic, and tactful communication.
  • Demonstrated ability to remain calm when communicating in difficult situations.