Senior Operations Manager

6 days ago

Mississauga, Ontario, Canada Sharma Wealth Full time

Sharma Wealth is seeking a seasoned Senior Operations Manager to oversee the day-to-day activities of our team. As a key member of our leadership, you will be responsible for managing a team of customer service representatives and ensuring the smooth operation of our business.

About the Role

The Senior Operations Manager will be responsible for:

  • Authorizing Routine Transactions: Ensure that all routine deposits and withdrawals are processed efficiently and accurately.
  • Coordinating Activities: Collaborate with other departments to coordinate activities and ensure seamless workflow.
  • Establishing Work Schedules and Procedures: Develop and implement effective work schedules and procedures to maximize productivity.
  • Examining and Verifying Work: Conduct regular checks to ensure the accuracy and quality of work produced by the team.
  • Identifying Training Needs: Analyze team performance to identify training needs and develop strategies to address them.
  • Preparing and Submitting Reports: Compile and submit regular reports to management on team performance and operational efficiency.
  • Resolving Work Problems: Provide technical guidance and support to resolve complex work problems and improve productivity.
  • Training Staff: Deliver training sessions to equip staff with the necessary skills to perform their duties effectively.
  • Conducting Performance Reviews: Evaluate team performance and provide constructive feedback to promote growth and development.
  • Maintaining Computer Systems: Ensure the smooth operation of computer systems, equipment, and machinery, and arrange for repairs as needed.
About Us

At Sharma Wealth, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits, including:

  • Competitive Salary: $85,000 - $110,000 per year, depending on experience.
  • Dental Plan: Comprehensive dental coverage for you and your family.
  • Disability Benefits: Access to disability benefits to protect your income in case of illness or injury.
  • Health Care Plan: Comprehensive health care coverage for you and your family.
  • Vision Care Benefits: Coverage for eye exams, glasses, and contact lenses.
  • Bonus: Annual bonus based on individual and company performance.
  • Free Parking: Free parking available on site.
  • Social Responsibility: Participate in initiatives supporting newcomers, refugees, youth, and Indigenous communities.

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