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Optimize Product Operations as Associate Director

2 months ago

Old Toronto, Ontario, Canada HOOPP Full time
Associate Director, Product Improvement and Analysis

About the Role

The Associate Director of Product Improvement and Analysis is a key player in optimizing product operations, enhancing efficiency, and driving positive change within Plan Operations at HOOPP. Reporting to the Sr. Director of Portfolio Management, this role ensures efficient resource allocation, risk mitigation, and successful implementation outcomes.

Key Responsibilities

  • Resource Management & Project Support:
    • Lead and manage a team of Product Improvement Managers and Business Analysts to optimize resource allocation and project delivery.
    • Assign resources to projects based on business priorities and maintain an intake of new work and backlog.
    • Collaborate with project managers to align resources with project needs and monitor progress, identify risks, and address resource constraints.
  • Leadership and Team Management:
    • Create a framework for allocating resources and foster a collaborative and results-driven work environment.
    • Work closely with cross-functional teams to drive business outcomes and set and monitor key performance indicators (KPIs).
    • Provide guidance and mentorship to team members to ensure their growth and development.
  • Continuous Improvement and Risk Management:
    • Lead continuous improvement efforts related to the pension administration platform to ensure best practices and adherence to industry standards.
    • Collaborate with departmental leaders to address root causes of issues and mitigate risks related to resource allocation and project delivery.

Requirements

  • 5 - 7 years experience managing a team of professionals.
  • Minimum 3 years in resource management.
  • Minimum 5 years of pension business experience.
  • Bachelor's degree in Business Administration, Finance, or related field.
  • Excellent time-management and communication skills.
  • Analytical mindset with the ability to solve complex problems.

About HOOPP

HOOPP is a multi-employer defined benefit pension plan for Ontario's healthcare sector. We serve over 460,000 members and are committed to providing a stable pension for our members. Our core values guide our interactions with members and employees. We are an equal opportunity employer and are proud of our diversity. Should you require accommodation during the recruitment process, please contact our Human Resources team.