AI Content Specialist

3 weeks ago


Montreal, Quebec, Canada 2K Full time
Role Overview

We are seeking a highly skilled AI Content Specialist to join our team. As a key member of our content moderation solutions, you will be responsible for building linguistic content that enables our clients to detect and classify online harms with cultural context.

Responsibilities
  • Content Creation: Build and maintain language expertise in tools, ensuring accurate and context-based classification.
  • Classification: Classify words/phrases based on a defined taxonomy of online harms.
  • Data Review: Review chat data to ensure accurate classification and address misclassifications as needed.
  • Data Analysis: Analyze data for trends and create classification improvement plans based on impact.
  • Vocabulary Development: Identify and add vocabulary based on client requests, global issues, current events, and other trends.
  • Collaboration: Collaborate with the Client Success team to answer client questions and assist in tackling problems they may be facing within their communities.
  • Red-Teaming: Participate in developing new and better ways of detecting content intended to circumvent content moderation.
  • Product Testing: Support product testing when needed and identify and report product outages.
Requirements
  • Language Proficiency: Native level fluency in Spanish.
  • Cultural Understanding: In-depth understanding of cultural specificities that govern the usage of the language.
  • Autonomy: Capable of following and executing deliverables according to a planning autonomously and on constrained timelines.
  • Documentation: Capable of documenting pertinent cultural information into a knowledge repository.
  • Presentation: Capable of presenting observations and information in a digestible format.
Technical Skills
  • Language Proficiency: Native speaker of Spanish.
  • English Proficiency: Excellent written and spoken English.
  • Computer Literacy: Microsoft Office Suite, Google Suite.
Behavioural Skills
  • Communication: Communicative and outgoing, with a strong ability to share ideas with others.
  • Autonomy: Autonomous and capable of driving own work.
  • Critical Thinking: Strong critical thinking and decision-making skills.
  • Trust and Safety: Willing and understanding that Trust and Safety roles imply being exposed to unpleasant content at times.
Benefits
  • Part-time Schedule: Part-time schedule, plus employee benefits, including health and dental care, when eligible.
  • Partnerships: Partnerships with STM, Telus, and BIXI (among others).
  • Employee Assistance Program: Employee Assistance Program.
Recruitment Journey
  1. Application: Send us your application with your resume.
  2. Language Assessment: After reviewing your candidacy, we invite you to our online language assessment to better evaluate your written skills.
  3. Online Interview: If you successfully pass the test, we'll invite you for the online Interview via MS Teams with one of our recruiters.
  4. Offer: At the end of our journey, hopefully, you will receive an offer and become our new Keywordian.

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