Director of Customer Experience
4 days ago
We're seeking a seasoned professional to join our team as a Director of Customer Experience. This role offers a unique opportunity to shape the future of our company strategy while delivering exceptional results for our customers. As a Director of Customer Experience, you'll lead Alloy's Client Solutions Management team, overseeing a team of experienced professionals who manage the entirety of Alloy's customer base.
Your key responsibilities will include setting the overall vision and strategic plan for the Client Solutions Management team, driving product adoption and growth through gross renewals and net retention improvements. You'll also own Alloy's Gross and Net Retention numbers, striving for best-in-class retention. Additionally, you'll act as an executive sponsor for strategic customers, building long-lasting relationships with senior executives and functional managers. You'll partner with product and marketing teams to shape our product roadmap and drive account-based marketing activities, identifying customer stories and driving advocacy for our product.
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Artistic Director of Programs
2 weeks ago
Vancouver, British Columbia, Canada Director File Full timeJob Title: Artistic Director of ProgramsVisionary and creative individuals are sought after to spearhead the artistic vision of VIFF, in partnership with the Artistic Director of Films.The successful candidate will share responsibility for generating annual and long-term programming plans, continuously evolving existing programs, and ensuring curatorial...
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Customer Experience Director
3 days ago
Vancouver, British Columbia, Canada myGwork Full timeThe ideal candidate for our Customer Experience Director role is someone who is passionate about delivering world-class customer service and has a natural ability to build strong relationships with customers and colleagues alike. As a leader, you will be responsible for developing and executing strategies to drive sales growth and improve customer...
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Technical Director Apprentice
6 days ago
Vancouver, British Columbia, Canada Director File Full time**Job Overview**The Technical Director Apprentice role is a pivotal part of the production team, working closely with the creative team to bring their vision to life. This full-time 6-week position is an excellent opportunity for early-career arts workers from equity deserving groups to gain valuable experience in live theatre production.
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Creative Director of Film Programming
2 weeks ago
Vancouver, British Columbia, Canada Director File Full timeAt VIFF, we seek a visionary and dynamic leader to drive our artistic vision and programming initiatives. As Creative Director of Film Programming, you will collaborate closely with the Artistic Director of Films to shape the organization's overall direction, develop annual and long-term programming plans, and continuously evolve existing programs.This role...
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Customer Experience Director
5 days ago
Vancouver, British Columbia, Canada O2E Brands Full time**About Us**O2E Brands is a leading provider of waste management services, with a commitment to delivering exceptional customer experiences. We are seeking a talented Customer Experience Director to join our team.Job Description:We are looking for a seasoned leader to drive customer loyalty and retention efforts across our organization. As a key member of...
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Process Improvement Director
2 days ago
Vancouver, British Columbia, Canada Director File Full timeKey Responsibilities:Develop and document SOPs for all key business processes, ensuring consistency and compliance across departments.Work with department heads to develop step-by-step guides for manufacturing, sales, and customer service operations, promoting standardization and excellence.Establish a document control system to manage and update SOPs...
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Customer Experience Director
5 days ago
Vancouver, British Columbia, Canada Intranetconnections Full timeWe are seeking a seasoned professional to lead our customer success strategy, drive retention, and ensure our clients achieve their desired outcomes with our intranet solutions. This role is ideal for a leader with a strong technical foundation in web applications and experience managing help desk operations.Key ResponsibilitiesCustomer Retention &...
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Customer Experience Associate
2 weeks ago
Vancouver, British Columbia, Canada The Learning Experience #393 Full timeJob title:Customer Experience Associate (18.75 Hrs/Week) – Yaletown BranchCompanyScotiabankJob descriptionRequisition ID: 196874 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place...
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Creative Director of Film Programming
2 weeks ago
Vancouver, British Columbia, Canada Director File Full timeWe are seeking a Technical Program Manager to oversee workflow optimization, digitization, and Standard Operating Procedure (SOP) development for our agitator manufacturing company. This role will be responsible for streamlining project execution, implementing digital tools, and creating structured SOPs to improve efficiency, quality, and communication...
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Customer Experience Director
20 hours ago
Vancouver, British Columbia, Canada Volvocarsmallofgeorgia Full time**About Volvocarsmallofgeorgia**Volvocarsmallofgeorgia is a leader in global partner payments and accounts payable workflows for high-velocity companies. We handle global supplier onboarding, procurement controls, invoice processing, global payments, and data reconciliation.Serving clients like Amazon Twitch and GoDaddy, our 98% customer retention rate...
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Customer Experience Director
2 days ago
Vancouver, British Columbia, Canada Shoppers Drug Mart Inc. Full timeJob DescriptionThis is a challenging and rewarding opportunity to lead a team of sales floor associates and contribute to the success of our store. As Front Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining high standards of customer service.Key Responsibilities:Develop and implement strategies...
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Customer Experience Director
4 days ago
Vancouver, British Columbia, Canada Intello Technologies Inc. Full timeJob Title: Store ManagerCompany: Intello Technologies Inc.Description:This is a leadership position that requires someone with excellent communication and problem-solving skills. As a Store Manager, you will be responsible for leading a team of sales associates, managing store operations, and ensuring excellent customer service.Key Responsibilities:- Manage...
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Director of Workflow Optimization
3 days ago
Vancouver, British Columbia, Canada Director File Full timeJob Overview:Lead end-to-end project execution, ensuring timelines, quality standards are met, and budgets are managed effectively.Develop efficient workflows to optimize operations, reduce bottlenecks, and improve productivity.Implement project tracking tools for real-time progress monitoring, such as Asana, Monday.com, Trello, or ERP systems.This role...
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Vancouver, British Columbia, Canada Director File Full timeAbout the RoleThe Technical Production Assistant will work closely with the creative team to execute their vision and bring it to life on stage. This includes supporting the planning and realization of Guys and Dolls, a live theatre production.ResponsibilitiesCollaborate with dozens of creative colleagues, artisans, and designers to achieve the artistic...
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Director of Retail Experience
5 days ago
Vancouver, British Columbia, Canada Arc'teryx Limited Full timeAbout the Role:We are seeking a highly skilled and experienced Director of Retail Experience to join our team at Arc'teryx Limited. In this role, you will be responsible for developing and implementing visual merchandising strategies that drive sales, improve customer engagement, and enhance brand reputation.As a leader, you will inspire and motivate...
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Director of Game Day Experience
6 days ago
Vancouver, British Columbia, Canada The University of British Columbia Full timeJob DescriptionWe are seeking an experienced Director of Game Day Experience to join our team at The University of British Columbia. In this role, you will be responsible for overseeing the development, management, and execution of program event operations, sport marketing, and communications for all major UBC Thunderbird Varsity event programs.Main...
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Customer Experience Director
6 days ago
Vancouver, British Columbia, Canada ICBC Full timeCompany OverviewAbout UsAt ICBC, our goal is to ensure the car insurance system works for all British Columbians. We strive to build diverse teams that reflect the communities we serve. Our talented team is driven to serve customers and the community.
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Customer Experience Manager
2 days ago
Vancouver, British Columbia, Canada COMPASS GROUP CANADA Full timeOverview:Coffee shop operations involve providing exceptional customer experiences in diverse environments. COMPASS GROUP CANADA is committed to delivering high-quality services in settings such as schools, colleges, hospitals, and office buildings. We are seeking an experienced Coffee Shop Manager for one of our locations at Simon Fraser University in...
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Director of Dining Experience
16 hours ago
Vancouver, British Columbia, Canada Pacific Coast Hospitality Full timeWe are looking for a talented Director of Dining Experience to join our team at Pacific Coast Hospitality. As a leader in the hospitality industry, we are committed to providing our guests with an exceptional dining experience that is both authentic and innovative.About UsPacific Coast Hospitality is a growing company that operates a number of upscale,...
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Customer Experience Director
2 days ago
Vancouver, British Columbia, Canada GLENTEL Full timeAbout Us:We are a Canadian-based company committed to transforming the way people connect with the latest innovations in telecommunications. Our team of experts is dedicated to delivering an exceptional customer experience, ensuring that every interaction leaves a lasting impression.As a key member of our team, you will play a pivotal role in shaping the...