Quality Leader, Clinical Quality and Safety Specialist

7 days ago


Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

Job Summary

Vancouver Coastal Health is seeking a Quality Leader, Clinical Quality and Safety to join the Quality & Utilization team.

Key Responsibilities

  • Provide specialized skills in the support of achieving Vancouver Coastal Health's (VCH's) organizational and quality improvement strategic direction.
  • Provide expertise and support to clinical operations, corporate services and unit-based teams directed at improving the safety and quality of care and client experience at VCH.
  • Ensure that initiatives are aligned with organizational goals, objectives and improvement priorities.
  • Promote the development and enrichment of an organization-wide improvement culture, and work as part of the team to achieve outcomes, provide leadership to specific projects, support the identification of system improvement opportunities, support the development of knowledge, and the use of quality improvement methods and tools to improve work processes.
  • Function at all levels of the organization, across all programs and sites, partner with point-of-care teams (physicians, nursing, and allied care) and interact with senior leadership, clinical directors, patient and resident care management and corporate and support leaders.
  • Support highly-regulated clinical programs through regulatory inspections.
  • Maintain and update the quality frameworks for highly-regulated clinical programs.
  • Ensure regulatory standards are met and corrective and preventative actions are addressed to achieve patient safety, exceptional outcomes, and successful accreditation.

Qualifications

Education & Experience

  • Master's Degree in Health Services Administration, Science or Business Administration of related studies.
  • Three (3) to five (5) years recent, related experience with quality improvement, or an equivalent combination of education, training and experience.
  • Expert knowledge and three (3) years' experience utilizing the methodology and tools of continuous improvement to support process improvement and system redesign.

Knowledge & Abilities

  • Knowledge of and experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques) and tools (process mapping, workflow diagrams, system monitoring and evaluation, PDSA cycles, data display with run and control charts).
  • Displays comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.
  • Utilizes independent thinking and creative problem-solving abilities.
  • Excellent communication and teamwork skills to function within a complex interdisciplinary environment.
  • Works effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.
  • Physical ability to perform the duties of the position.

Why Work with Vancouver Coastal Health?

Vancouver Coastal Health is a world-class innovator in medical care, research and teaching, delivering service to more than one million BC residents. We offer a comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan. We also provide opportunities for growth and development, including employer-paid training and leadership development opportunities. Our wellness supports include counseling, critical incident and innovative wellness services for employees and their immediate families. We are committed to equity, diversity and inclusion and strive to create a workplace that is welcoming and inclusive for all employees.



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  • Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

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