Club Operations Associate

7 days ago


Melville, Canada Planet Fitness Full time

Key Responsibilities

  • Greet members and guests, assist with questions or concerns, and promote our Judgement Free Zone.
  • Resolve member concerns and escalate to a manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, including sign-ups, contact information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize all exercise equipment, Black Card spa amenities, and communal spaces.
  • Frequently perform comprehensive walks of all club areas to address safety/policy issues and cleanliness concerns.
  • Promptly address maintenance and facility concerns, such as broken equipment or leaky faucets.


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