Senior Technologist, Network Operations Specialist

1 week ago

Ottawa, Ontario, Canada Telesat Full time

We are seeking a highly skilled Senior Technologist to join our Network Operations team in Ottawa, Ontario. As a key member of our team, you will be responsible for providing technical expertise and problem-solving skills to implement and manage LEO-based customer experience and support services.

Job Description

The successful candidate will have 5+ years of technical experience in the telecommunications field, with 3+ years of experience in a Telecom-based Network Operations Center environment. They will be able to lead technical and non-technical teams, work effectively in a cross-functional and global environment, and possess excellent communication, presentation, and leadership skills.

Main Responsibilities:
  • Act as the lead for the CSR/NOC and internal team to implement a service, maximizing automation of systems to support workflow for end-customer requirements and operation of NOC and CSR functions.
  • Develop technical and administrative implementation plans, specifications, schedules, and manage implementation of these activities with affected intra-company dependencies.
  • Integrate supervisory and BOSS systems to form a structured tier-based support for fault/problem detection and resolution.
  • Conduct interdepartmental meetings to determine infrastructure/systems and manpower resources required to meet service demands for CSR/NOC functions.
  • Develop critical milestones for projects and ensure they proceed on schedule.
  • Educate staff members and provide training programs to enhance their knowledge and skill levels.
Required Skills and Qualifications:
  • A strong background in satellite telecommunications technology.
  • Knowledge of RF transmission principles and the use of specialized test equipment.
  • Knowledge of Telecom protocols and network routing, analysis, and test methodologies.
  • Experience interacting directly with customers in supporting systems and services.
  • Ability to work effectively in a cross-functional and global environment.
Salary and Benefits:

We offer a competitive salary range of $120,000 - $150,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous retirement plan.

Working Conditions:

The incumbent will primarily work in an office environment, but may be required to work in customer premises or travel occasionally for field service technical activities or customer integrations.

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