Food Service Team Leader

4 weeks ago


Burlington, Ontario, Canada JC's Hot Bagels Full time

Are you a motivated and organized individual with experience in supervising staff? Do you have a passion for delivering exceptional customer service and ensuring the smooth operation of our coffee shop?

About JC's Hot Bagels

We are a dynamic and growing bagel company seeking an experienced Food Service Supervisor to lead our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our coffee shop, including supervising staff, managing inventory, and maintaining high standards of quality and cleanliness.

Job Summary

The Food Service Supervisor is responsible for leading a team of food service counter attendants and food preparers to ensure seamless delivery of food and beverage products to customers. This role involves establishing methods to meet work schedules, training staff, and addressing customer complaints or concerns.

Main Responsibilities
  • Supervise and Coordinate Staff: Lead a team of 3-4 people to ensure efficient operation of the coffee shop.
  • Train Staff: Provide ongoing training and development opportunities to enhance staff skills and knowledge.
  • Customer Service: Ensure that all customer interactions are positive and respectful, addressing any complaints or concerns promptly.
  • Inventory Management: Maintain accurate records of stock, repairs, sales, and wastage to inform business decisions.
  • Reports: Prepare and submit regular reports to management on sales, inventory, and other relevant metrics.
Requirements

To be successful in this role, you will need:

  • Secondary (High) School Graduation Certificate: You must have a secondary education qualification.
  • 1-2 Years of Experience: You should have at least one year of experience in a supervisory or leadership role in the food service industry.
  • Fast-Paced Environment: You must be able to thrive in a fast-paced environment with multiple priorities and deadlines.
  • Team Player: You will work as part of a close-knit team, so excellent communication and teamwork skills are essential.
Benefits

As a valued member of our team, you can expect:

  • Paid Training: Comprehensive training program to support your career development.
  • Ongoing Support: Ongoing coaching and mentoring to help you excel in your role.


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