Senior Retail Operations Manager

5 days ago


Lévis, Quebec, Canada Claire's Inc. Full time

Claire's Inc. offers an exciting opportunity for a Senior Retail Operations Manager to join our team in driving sales, delivering exceptional customer service, and ensuring store operations run smoothly.

About the Role

The successful candidate will be responsible for:

  1. Driving sales and revenue growth through effective merchandising, inventory management, and visual displays;
  2. Delivering outstanding customer service by building strong relationships with customers and providing personalized shopping experiences;
  3. Managing store operations, including staff supervision, scheduling, and performance evaluations;
  4. Maintaining high standards of commerciality, including stock levels, display layouts, and promotional activities;
  5. Leading and developing a high-performing team, providing coaching, training, and development opportunities to ensure they are challenged and achieving results;
  6. Ensuring compliance with company policies, procedures, and regulatory requirements;

We're looking for someone with a passion for retail, excellent communication and leadership skills, and the ability to analyze sales reports and make strategic decisions.

Requirements
  • High school diploma or equivalent required;
  • 1-2 years of retail management experience, preferably in a senior role;
  • Excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues;
  • Basic computer skills, with proficiency in POS systems and other retail technology;
  • Strong analytical and problem-solving skills, with the ability to interpret sales data and make informed decisions;
  • Ability to stand during scheduled shifts and move around the store as needed;
  • Ability to lift up to 25 lbs regularly and up to 75 lbs occasionally;
  • Bending, stooping, and climbing ladders while placing merchandise and assisting customers;
About Us

Claire's is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from members of all underrepresented groups and encourage candidates with disabilities to let us know how we can accommodate their needs throughout the recruitment process.

We're a global brand powerhouse for self-expression, and we're excited to have you join our team


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