Dining Room Team Lead

2 weeks ago


Port Colborne, Ontario, Canada THE ROYAL CROWN PUB & GRILL Full time
Job Summary

We are seeking a skilled Dining Room Team Lead to join our team at THE ROYAL CROWN PUB & GRILL. As a key member of our service staff, you will be responsible for providing exceptional customer service and ensuring seamless dining experiences for our guests.

About the Role

This role involves overseeing daily operations in the dining room, supervising servers and bussing staff, and training new team members. You will be required to work efficiently under pressure, handle cash transactions accurately, and maintain a clean and organized workspace.

Responsibilities
  • Supervise servers and bussing staff to ensure prompt and friendly service.
  • Train new team members on service standards, policies, and procedures.
  • Assist with opening and closing duties, including counting tills and restocking supplies.
  • Provide exceptional customer service by addressing complaints, resolving issues, and exceeding guest expectations.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
Requirements
  • Minimum 1-7 months of experience in a similar role.
  • Secondary (high) school graduation certificate.
  • Ability to work in a fast-paced environment, standing for extended periods.
  • Physical demands include bending, crouching, kneeling, handling heavy loads, and working under pressure.
  • Strong communication and interpersonal skills, with a focus on teamwork and initiative.
What We Offer
  • A competitive salary range of $45,000-$60,000 per year, based on location and experience.
  • Overtime opportunities available.
  • A dynamic work environment with opportunities for professional growth and development.


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