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Customer Experience Strategy Lead

3 weeks ago

Ottawa, Ontario, Canada Miovision Technologies, Inc. Full time

Miovision Technologies, Inc. is a global leader in providing innovative solutions to improve traffic management worldwide.

Job Description

The Director of Customer Experience (DCX) oversees the strategy, planning, and execution of Miovision's overall customer experience in North America and Worldwide. This role delivers customer-first programs designed to ensure our customers achieve the highest level of value with our solutions effortlessly.

Key Responsibilities:
  • Support the CRO GTM plan by building a customer experience strategy that includes implementing a user community, a customer Advisory Board, and documenting customer feedback via scorecards to influence Miovision's product and solution offerings, sales/marketing strategy, and delivery of services.
  • Ensure full engagement with Miovision Customer Care team to support Activations and Onboarding of customers in North America and Worldwide.
  • Build an efficient process and RACI across its organization to avoid duplication of efforts and ensure rapid execution, scalability, velocity, and consistency.

The ideal candidate will have previous 5+ years of experience managing a Customer Experience Team, be a strategic thinker, have strong networking aptitude, and ability to lead/operate, generate results in a functional leadership position.

Benefits

Miovision offers a comprehensive benefits package including health benefits starting on day one, RRSP Matching Plan, Variable Incentive Plan, Mio-Days, Virtual Healthcare Service, Internet subsidy, remote work allowance, enhanced paternity and maternity leaves, unlimited vacation policy, and wellness offerings.