Food Service Associate

4 weeks ago

Oshawa, Ontario, Canada Dexterra Group Full time

Job Description

WHAT'S THE JOB?

We are seeking a Food Service Associate - Cashier at Dexterra Group in the UB Cafe. The work schedule includes Monday to Friday, between 7:00a-7:00pm, subject to change. Under the general supervision of the Management, the Food Service Associate (FSA) Cashier is responsible for:

  • Morning bake of muffins, cookies & pastries
  • Providing a positive customer experience with fair, friendly, and courteous service
  • Registers sales on POS by scanning items, itemizing and totaling customers' purchases
  • Balances cash drawer by counting cash at beginning of shift
  • Resolves customer issues and answers questions
  • Assist within our Café, where necessary when needed
  • Assist in the preparation of food items as needed
  • Maintain the cleanliness of the location, ensuring a safe and sanitary dining experience
  • Assist as necessary for any other duties that arise out of business needs
  • Follow the policies and standards of Dexterra Group while adhering to food safety/sanitation legislation
  • Adhere to all required health and safety regulations and procedures while preparing food including:
  • Proper techniques when using the tools, supplies and equipment provided (knives, ovens, cleaning materials)
  • Wearing and correctly using proper personal protective equipment (i.e. non-slip shoes, cut-resistant gloves)
  • Monitoring equipment and notifying appropriate parties of malfunctioning or in need of repair equipment
  • Complying with FoodSafe and/or ServeSafe standards including the recording of all time temperature sensitive food items
  • Adhere to portioning of food item standards to ensure recipe yield meets quantity and budget expectations
  • Assist in preparing for catering events by performing set-up and serving as well as taking part in the takedown and clean-up post event
  • Comply with maintenance of food rotation in storage in order to minimize spoilage and waste
  • Maintain the cleanliness of the work area, including equipment, kitchen, and dining area. Clean dishes and cutlery manually or with the dishwasher
  • Ensure refrigerators are stocked and maintained, taking care to use the First in, First Out (FIFO) system
  • Remain an ambassador of goodwill, ethics, and great client relations at all times on behalf of Dexterra Group
  • Provide exceptional customer service at all times, supporting an environment that strives to create exceptional culinary experiences
  • Maintains speed of service standards
  • Listens to customers (internal and external) and responds professionally to all questions and concerns, directing concerns to further levels of management as needed
  • Handle cashier duties as required, receiving and processing customer orders while ensuring the correct amount is charged and all payments are accurately accounted for
  • Adhere to shift timing, maintaining a consistent schedule while being punctual and providing advanced notification, where possible, if there is a change in availability
  • Other duties as assigned

Qualifications

WHO ARE WE LOOKING FOR?

  • Completion of high school education an asset
  • 1-year experience in the food service industry preferred
  • ServeSafe and/or FoodSafe certified an asset
  • Communicate effectively both verbally and in writing in English and/or in English and French as appropriate
  • Ability to clearly follow directions and produce desired results
  • Able to function in a high-paced environment, handling multiple tasks with speed and accuracy
  • Ability to effectively use a computer and all related software, including POS equipment
  • Knife skills an asset
  • Reach and lift between 0-10 pounds from floor to shoulder height
  • Frequent standing and walking required
  • Grip and hold utensils

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