Softgoods Sales Associate

3 weeks ago

Granby, Quebec, Canada Giant Tiger Full time

Job Title: Softgoods Associate

We are seeking a highly motivated and customer-focused Softgoods Associate to join our team at Giant Tiger. As a Softgoods Associate, you will play a key role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

  • Provide outstanding customer service and respond to customer inquiries in a timely and professional manner.
  • Process customer transactions accurately and efficiently using electronic cash registers and self-checkouts.
  • Replenish merchandise around the checkout area to maintain a well-stocked and organized store environment.
  • Follow up on hot selling items and complete markdowns and SKU changes as needed to ensure optimal inventory levels.
  • Maintain planograms, labels, tickets, and signing standards to ensure a visually appealing store environment.
  • Perform cycle counts as required to maintain accurate inventory levels.
  • Ensure compliance with all policies and procedures related to the sale of tobacco and lottery products.
  • Ensure health and safety policies and guidelines are followed at all times.
  • Ensure loss prevention best practices are followed to prevent theft and shrinkage.

Requirements:

  • Strong customer service skills and ability to work effectively in a fast-paced environment.
  • Ability to work independently and as part of a team to achieve sales and customer service goals.
  • Ability to handle a variety of tasks and responsibilities in a timely and efficient manner.
  • Attention to detail and ability to maintain accurate records and reports.
  • Effective communication and interpersonal skills to interact with customers, colleagues, and management.

Working Conditions:

The physical demands of this role include standing and walking for extended periods, bending, twisting, and squatting, lifting and moving up to 18 kg (40 lbs), and performing repetitive tasks requiring a range of hand motions. The ability to operate equipment, including using a ladder, is also required.

What We Offer:

  • Competitive hourly rate of $16.00
  • Medical, dental, and vision benefits
  • Store discount
  • Profit sharing
  • Safety-first environment

Keyholder Premium (If Applicable):

Opening and closing the store on an ad hoc basis, including running register reports, ensuring all areas are tidy, and ensuring all Associates have completed their end of shift tasks. Responsible for security of the store, including locking and setting alarm.

Employee Universal Accountabilities:

Ensures a high level of customer service, ensures health and safety policies and guidelines are followed, ensures loss prevention best practices are followed, ensures compliance of all policies when selling Tobacco and Lottery, and ensures emergency protocols are followed.

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