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Retail Customer Service Coordinator Full Time

2 months ago

Victoria, British Columbia, Canada Marshalls Full time

About the Role

We are seeking a highly motivated and customer-focused Retail Customer Service Coordinator to join our team at Marshalls. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining operational standards, and contributing to a positive shopping experience.

Key Responsibilities

  • Support a culture of high-quality customer service by maintaining operational standards and providing clear communication on updates and changes.
  • Demonstrate ability to plan, prioritize tasks, and provide direction to associates in collaboration with the management team.
  • Train and develop associates on merchandise presentation and customer service excellence, encouraging an environment of collaboration and continuous improvement.
  • Play a crucial role in improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
  • Contribute to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store's fashion, brand, and value strategy through dynamic feature changes.

Requirements

  • Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred.
  • High School education or equivalent experience.
  • Excellent problem-solving and communication skills, including verbal, written, and active listening.
  • Exceptional customer service skills with the ability to identify stated and unstated customer and associate inquiries and needs.
  • Strong technical knowledge of register operations.

What We Offer

As a Retail Customer Service Coordinator at Marshalls, you will have the opportunity to work in a dynamic and inclusive environment, where you can develop your skills and contribute to the success of our team. We offer a competitive hourly rate of $24.25 per hour, as well as a range of benefits and opportunities for growth and development.

Join Our Team

At Marshalls, we are committed to creating a diverse and inclusive workplace, where everyone has the opportunity to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.