Senior Retail Customer Service Representative

2 weeks ago


Red Deer, Alberta, Canada Loblaw Companies Full time

We are seeking a detail-oriented and enthusiastic Senior Retail Customer Service Representative to join our team at Loblaw Companies. In this role, you will be responsible for providing exceptional customer service and support to our customers.

Responsibilities
  • Customer Service
  • Provide top-notch customer service to our customers, ensuring their needs are met and exceeded.
  • Process cash deposits, cheques and debit transactions accurately and on time, maintaining a high level of attention to detail.
  • Assist in the analysis of cashier productivity reports, override reports, journal logs and cash tray discrepancies to identify problems and determine appropriate solutions as needed.
  • Ensure pricing integrity by assisting in item file data management, price changes and scan log procedures.
Requirements
  • 1-3 years of experience in a retail or cashier environment
  • Demonstrated understanding of critical success factors for a discount food store focusing on low price image
  • Excellent communication and customer service skills
  • Able to work with minimal functional direction
  • Must be detail-oriented and available to work varying shifts, including weekends and evenings

The estimated salary for this role is $45,000 - $55,000 per year, depending on location and experience.



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