Regional Operations Manager

6 days ago

Niagara Falls, Ontario, Canada United Services Group Full time
About United Services Group

We deliver high-quality facility maintenance services to major retail and commercial clients nationwide.

Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a pension plan after one year of service.

Job Role

This position entails overseeing and directing Janitorial Services operations at all store or site locations within the designated area, serving multiple customer banners.

  • Promote customer satisfaction by executing customer scope of works.
  • Anticipate and meet customer needs promptly, exceeding their expectations.
Main Duties and ResponsibilitiesStrategic Planning and Budgeting
  • Collaborate with senior management to develop annual plans for each customer banner.
  • Establish and manage store-level budgets.
  • Design strategies for sustainability and profitability at the store level.
Customer Engagement and Communication
  • Foster strong relationships with customers and business partners at the store level.
  • Serve as the primary point of contact for communication between United and the customer.
  • Respond to customer inquiries and resolve issues promptly.
  • Support Regional Management in meetings with key customer stakeholders.
Cross-Functional Collaboration
  • Leverage technology to facilitate seamless communication with United Partners.
  • Establish clear expectations, provide necessary training, and engage in collaborative meetings.
Operational Excellence
  • Drive process improvements and work with senior management to identify areas for enhancement.
  • Utilize United's proprietary technologies to manage business operations effectively.
  • Support Partner Change Overs and conduct regular inspections required by Customers.
Financial Management and Oversight
  • Oversee revenue and expenses at the store level, including billing and invoicing activities.
  • Maintain accurate asset inventory and support operational costing for new and existing business.
Growth Initiatives
  • Lead efforts to increase revenue through in-store sales of special services.
Human Capital and Performance Management
  • Participate in performance evaluations for Partners, as per United's reporting standards.
Talent Acquisition, Training, and Development
  • Support the recruitment and training of Partners, focusing on performance and customer scope of works.
Technology and Asset Management
  • Effectively utilize provided technologies to manage business operations and handle asset management.
Additional Responsibilities
  • Align daily tasks with company objectives and adhere to safety protocols.
Other Job Expectations
  • Respond promptly to customer and Partner needs.
  • Be willing to travel within the designated territory.
  • Demonstrate ability to manage stress and adapt to flexible schedules.
Essential Skills and Qualifications
  • Strong business acumen and effective communication skills.
  • Technical proficiency and budgeting expertise.
  • Knowledge of cleaning procedures and problem-solving abilities.

  • Operations Manager

    5 days ago

    Niagara Falls, Ontario, Canada The Burke Group: Human Resources Specialists Full time

    Our client, a leader in providing fabrication, welding, machining, blasting and paint, assembly, and testing services, is seeking a highly engaged and results-driven Operations Manager. Reporting directly to the Plant Manager, the ideal candidate will have a strong foundation in welding and fabrication, along with a proven ability to implement business...

  • Healthcare Operations Manager

    5 days ago

    Niagara Falls, Ontario, Canada The Methodist Hospital Full time

    Clinical Operations Manager Job DescriptionWe are seeking an experienced Clinical Operations Manager to oversee the day-to-day operations of our clinic. This individual will be responsible for ensuring efficient clinic operations, managing staff, and promoting excellent patient care. If you possess strong leadership skills, excellent communication abilities,...

  • Community Living Manager

    3 days ago

    Niagara Falls, Ontario, Canada University of Niagara Falls Canada Full time

    Community Living ManagerThe University of Niagara Falls Canada is seeking a Community Living Manager to join their Student Experience department. This individual will be responsible for facilitating communication between students and landlords, creating resources for students, landlords, staff, and community stakeholders, and overseeing external contracts...

  • Restaurant Operations Manager

    6 days ago

    Niagara Falls, Ontario, Canada Renard International Hospitality Search Consultants Full time $90,000

    Job DescriptionWe seek an exceptional Restaurant General Manager to lead our client's food and beverage operations.The successful candidate will oversee daily operations, manage staff, and implement strategies to improve revenue and profitability.The ideal candidate will have a minimum of 5 years of food and beverage experience in a quality restaurant...

  • Dining Operations Manager

    1 day ago

    Niagara Falls, Ontario, Canada Jack's Family Restaurants Full time

    We're seeking a seasoned professional with a passion for delivering exceptional customer service and leading high-performing teams. As a Dining Operations Manager at Jack's Family Restaurants, you'll be responsible for overseeing all aspects of restaurant operations, including staff management, inventory control, and quality assurance.The ideal candidate...

  • Retail Operations Manager

    5 days ago

    Niagara Falls, Ontario, Canada GPM Investments LLC Full time

    OverviewGPM Investments LLC seeks an energetic Retail Operations Manager to drive success at our thriving convenience store. As a key member of our team, you will play a crucial role in steering all store operations, ensuring seamless customer experiences, and fostering a motivated work environment.Why Join Us:- $1000 Sign On Bonus: Enjoy the immediate...

  • Plant Operations Manager

    5 days ago

    Niagara Falls, Ontario, Canada The Burke Group: Human Resources Specialists Full time

    About the Job:The Burke Group: Human Resources Specialists is seeking a highly skilled and experienced Plant Operations Manager to join our team. As a key member of our Utilities Department, you will be responsible for supervising the operation of utility equipment, prioritizing maintenance activities, and ensuring compliance with regulations.Key...

  • Hotel Operations Manager

    14 hours ago

    Niagara Falls, Ontario, Canada Highgate Hotels L.P. Full time

    At Highgate Hotels L.P., we value our employees and offer a range of benefits and opportunities for growth and development.Job SummaryThe Front Office Supervisor will be responsible for managing the front desk operations, supervising staff, and ensuring seamless guest experiences.Supervise front office staff and provide guidance on hotel procedures and...

  • Operations and Maintenance Manager

    2 days ago

    Niagara Falls, Ontario, Canada The Burke Group: Human Resources Specialists Full time

    About the PositionWe are seeking an experienced leader to supervise the operation of Utilities equipment and oversee Utilities operations in all plant areas, promoting a culture of safety and quality.AccountabilitiesSupervises and manages Assistant Shift Engineers and Utilities operations, prioritizing maintenance activities for the Utilities area.Inspects...

  • HR Generalist and Operations Manager

    3 weeks ago

    Niagara Falls, Ontario, Canada The Burke Group: Human Resources Specialists Full time

    About The RoleWe are seeking a talented HR Generalist and Operations Manager to join our team at The Burke Group. In this role, you will be responsible for overseeing various HR-related functions, including recruitment, training, and health and safety.Key Responsibilities:Recruitment and Talent Management: Facilitate the recruitment cycle, manage onboarding...

  • Operational Supervisor for Utility Management

    7 days ago

    Niagara Falls, Ontario, Canada The Burke Group: Human Resources Specialists Full time

    Job Overview:The Burke Group is seeking an experienced Operational Supervisor to lead our Utility Management team. As a key member of our human resources specialists, you will be responsible for overseeing the operation of utilities equipment, supervising staff, and ensuring compliance with regulations.Key Responsibilities:Utility Operations: Supervise the...

  • Welding and Fabrication Operations Manager

    5 days ago

    Niagara Falls, Ontario, Canada The Burke Group: Human Resources Specialists Full time

    Job OverviewThe Burke Group: Human Resources Specialists is seeking an experienced Operations Manager to lead our fabrication and welding operations. As a key member of our team, you will be responsible for overseeing all production activities, ensuring timely deliveries, and maintaining a safe and efficient work environment.

  • Store Operations Manager

    2 days ago

    Niagara Falls, Ontario, Canada Bosselman Enterprises Full time

    Job Summary:The 2nd Assistant Manager is a key member of the management team at Bosselman Enterprises, responsible for overseeing the daily operations of assigned Pump & Pantry locations.Key Responsibilities:Ensure accurate and timely completion of paperworkSupervise cash control and bank depositsMaintain customer satisfaction and implement company policies...

  • Regional Growth Manager

    4 days ago

    Niagara-on-the-Lake, Ontario, Canada Chicago Bridge & Iron Company Full time

    Job SummaryWe are looking for an experienced Regional Growth Manager to join our team. In this role, you will be responsible for leading regional growth initiatives and driving revenue growth through effective commercial strategy development and execution.You will identify and pursue new business opportunities, manage existing accounts, and collaborate with...

  • Site Operations Manager

    5 days ago

    Niagara Falls, Ontario, Canada The Burke Group: Human Resources Specialists Full time

    Job OverviewThe Burke Group is committed to excellence in heavy construction and is currently seeking a seasoned Site Supervisor to lead our projects. If you have a passion for construction management and a proven track record of success, we encourage you to apply.Key Accountabilities:Oversee construction activities, aligning with OHSA regulations and...

  • Facilities Management Supervisor

    6 days ago

    Niagara Falls, Ontario, Canada United Services Group Full time

    About United Services GroupWe are a premier Canadian facility maintenance company providing top-notch services to major retail and commercial clients nationwide.Our competitive compensation and benefits package includes health, dental, vision, and a pension plan after one year of service.Job DescriptionThis role involves leading and managing Janitorial...

  • Logistics Operations Manager

    2 days ago

    Niagara Falls, Ontario, Canada Cascades Full time

    Company OverviewCascades is a Canada-based multinational company with strong environmental values. We put our employees first by offering various benefits, including group insurance and retirement plans, profit sharing, employee assistance programs, and extraflex benefits.We are part of Cascades' Packaging Division, where you can develop your full potential...

  • Area Manager

    3 weeks ago

    Niagara Falls, Ontario, Canada United Services Group Full time

    About UsWe are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.Department Purpose/ FunctionThe purpose of the Customer Experience & Retention Team...

  • Manager, Safety Services

    2 weeks ago

    Niagara Falls, Ontario, Canada Hornblower Group Full time

    City Experiences is seeking a Manager, Safety Services for our City Cruises operation in Niagara Falls.About You:This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.About the Opportunity:The Manager, Safety Services is responsible for assisting the Regional Director, Safety Services in managing the Safety Services team...

  • Industrial Development Manager

    2 days ago

    Niagara Falls, Ontario, Canada Reimer Associates Inc. Full time

    About the OpportunityWe are seeking a seasoned logistics sales professional to join our team as a NAM Regional Business Development Manager. This role requires a deep understanding of logistics, strong leadership skills, and a proven track record of new business growth.