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Regional Operations Manager

1 week ago

Niagara Falls, Ontario, Canada United Services Group Full time
About United Services Group

We deliver high-quality facility maintenance services to major retail and commercial clients nationwide.

Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a pension plan after one year of service.

Job Role

This position entails overseeing and directing Janitorial Services operations at all store or site locations within the designated area, serving multiple customer banners.

  • Promote customer satisfaction by executing customer scope of works.
  • Anticipate and meet customer needs promptly, exceeding their expectations.
Main Duties and ResponsibilitiesStrategic Planning and Budgeting
  • Collaborate with senior management to develop annual plans for each customer banner.
  • Establish and manage store-level budgets.
  • Design strategies for sustainability and profitability at the store level.
Customer Engagement and Communication
  • Foster strong relationships with customers and business partners at the store level.
  • Serve as the primary point of contact for communication between United and the customer.
  • Respond to customer inquiries and resolve issues promptly.
  • Support Regional Management in meetings with key customer stakeholders.
Cross-Functional Collaboration
  • Leverage technology to facilitate seamless communication with United Partners.
  • Establish clear expectations, provide necessary training, and engage in collaborative meetings.
Operational Excellence
  • Drive process improvements and work with senior management to identify areas for enhancement.
  • Utilize United's proprietary technologies to manage business operations effectively.
  • Support Partner Change Overs and conduct regular inspections required by Customers.
Financial Management and Oversight
  • Oversee revenue and expenses at the store level, including billing and invoicing activities.
  • Maintain accurate asset inventory and support operational costing for new and existing business.
Growth Initiatives
  • Lead efforts to increase revenue through in-store sales of special services.
Human Capital and Performance Management
  • Participate in performance evaluations for Partners, as per United's reporting standards.
Talent Acquisition, Training, and Development
  • Support the recruitment and training of Partners, focusing on performance and customer scope of works.
Technology and Asset Management
  • Effectively utilize provided technologies to manage business operations and handle asset management.
Additional Responsibilities
  • Align daily tasks with company objectives and adhere to safety protocols.
Other Job Expectations
  • Respond promptly to customer and Partner needs.
  • Be willing to travel within the designated territory.
  • Demonstrate ability to manage stress and adapt to flexible schedules.
Essential Skills and Qualifications
  • Strong business acumen and effective communication skills.
  • Technical proficiency and budgeting expertise.
  • Knowledge of cleaning procedures and problem-solving abilities.