Customer Service and Sales Representative

4 weeks ago

Vancouver, British Columbia, Canada Randstad Canada Full time

About the Role

We are seeking a highly skilled Customer Service and Sales Representative to join our team in Downtown Vancouver. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner.
  • Provide accurate information regarding products, services, and company policies.
  • Resolve customer issues, complaints, or concerns by identifying solutions or escalating when necessary.
  • Process orders, returns, and exchanges, ensuring accuracy and efficiency.
  • Maintain a positive and empathetic attitude when interacting with customers.
  • Keep detailed records of customer interactions and transactions in the company's CRM system.
  • Collaborate with other departments to ensure customer needs are met and service levels are maintained.
  • Stay updated on product knowledge, promotions, and service policies to provide accurate information to customers.
  • Continuously seek opportunities to improve processes and enhance the overall customer experience.

Sales Responsibilities

  • Identify, qualify, and develop new business opportunities through outbound calls, emails, and other digital channels.
  • Respond to inbound inquiries and follow up with potential leads.
  • Build and maintain strong relationships with clients to understand their needs and provide tailored solutions.
  • Present and demonstrate products or services to prospective customers.
  • Prepare quotes, proposals, and sales contracts.
  • Meet or exceed monthly, quarterly, and annual sales goals.
  • Maintain detailed records of sales activities and customer interactions in the CRM system.
  • Collaborate with the marketing and product teams to improve lead generation and product offerings.
  • Stay updated on industry trends, competitor activities, and product developments.

Requirements

  • 2+ years of sales or customer service experience.
  • Excellent communication, written, and verbal skills.
  • Proficient in Microsoft Office Suite.
  • Proven ability to problem-solve with attention to detail.
  • Counter Sales/Inside Sales/Outside Sales experience is welcome.

About Randstad Canada

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are committed to developing and implementing strategies to increase equity, diversity, and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce.

We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

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