Customer Experience Team Trainer
5 days ago
Roadpost, a leading provider of mobile satellite solutions, seeks a skilled Customer Experience Team Trainer to enhance call center performance through comprehensive training programs. The ideal candidate will have 3+ years of experience in a training or coaching role, preferably within customer service or the wireless mobile communications industry.
Key Responsibilities:
- Develop and implement training programs on products, services, processes, and skills to enhance performance.
- Lead engaging onboarding for new hires, both permanent and seasonal.
- Provide ongoing training on new products, technologies, and customer strategies.
Requirements:
- Bachelor's degree in business, Communications, Education, or a related field (or equivalent experience).
- Strong understanding of wireless products, services, and customer care operations.
- Exceptional presentation and facilitation skills with the ability to engage diverse audiences.
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