Auto Insurance Operations Manager

3 days ago


Sidney, British Columbia, Canada Waypoint Full time

Job Overview

We are seeking an experienced Auto Insurance Operations Manager to join our team at Waypoint. This is a dynamic and challenging role that requires strong leadership, excellent communication skills, and a passion for delivering exceptional customer experiences.

About the Role

This role will involve leading our branch operations, collaborating with the Branch Manager to develop and implement processes that optimize client service, and ensuring all staff are well-versed in the Company's mission, objectives, and common goals. As an Auto Insurance Operations Manager, you will be responsible for managing day-to-day duties effectively, maintaining high standards of client service, and driving the achievement of branch goals.

Main Responsibilities:

  • Branch Operations & Leadership: Collaborate with the Branch Manager to develop and implement processes that optimize client service and streamline branch operations.
  • Client Servicing: Efficiently handle client complaints, ensuring timely resolution and proposing solutions to mitigate issues while maintaining high standards of customer service.
  • Insurance Knowledge & Reporting: Continuously develop and maintain a strong working knowledge of ICBC products, private auto insurance manuals, best practices, and industry standards.

Requirements:

  • Level 2 General Insurance License: Required with the Insurance Council of BC or working towards.
  • Leadership Experience: Proven experience in leading and coaching a team to achieve success and meet targets.
  • Exceptional Interpersonal Skills: Exceptional interpersonal and communication skills, with the ability to build trust and rapport with clients and staff.

What We Offer:

A competitive salary of $65,000 - $80,000 per year, depending on experience, plus benefits and opportunities for career growth and professional development.



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