Retail Store Team Lead

4 weeks ago


Toronto, Ontario, Canada Touchtel Full time
About This Role

We are seeking an experienced Retail Store Team Lead to join our team at Touchtel. As a key member of our retail operations, you will be responsible for overseeing daily store activities, ensuring exceptional customer service, and driving sales growth.

Job Summary
  • The ideal candidate will have 1-2 years of experience in a supervisory role within a retail environment.
Key Responsibilities
  • Assign tasks and duties to sales floor associates to ensure efficient store operations.
  • Order merchandise and maintain inventory levels to meet customer demand.
  • Establish work schedules and manage store staff to achieve sales targets.
  • Provide excellent customer service by greeting customers, responding to queries, and resolving issues promptly.
  • Prepare and review sales reports, including revenue, customer engagement, and employee performance.
  • Maintain a clean and organized store environment, adhering to health and safety standards.
  • Supervise and coordinate the activities of store staff, ensuring they meet performance expectations.
  • Conduct regular performance reviews to identify areas for improvement and provide constructive feedback.
  • Promote a positive store culture by fostering open communication, teamwork, and a customer-centric approach.
Requirements
  • Secondary (high) school graduation certificate is required.
  • 1 year to less than 2 years of experience in a supervisory role within a retail environment is preferred.
What We Offer
  • A competitive estimated salary of $45,000 - $60,000 per year, based on location and experience.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment that values employee growth and well-being.
Work Details
  • This is a permanent position with a standard full-time schedule of 30 hours per week.
  • The working language is English.


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