Retail Operations Manager
4 weeks ago
**Job Summary:**
We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Vi Phong Enterprise Ltd. As a key member of our retail operations, you will be responsible for overseeing the sales team, managing inventory, resolving issues, and preparing sales reports.
**Key Responsibilities:**
* Assign tasks to sales workers and ensure they have the necessary training and resources to excel in their roles.
* Hire and train new staff or arrange for external training programs to enhance their skills.
* Order merchandise and manage inventory levels to meet customer demand.
* Authorize returns of merchandise and resolve any disputes that may arise.
* Establish work schedules that balance employee needs with business requirements.
* Sell merchandise and provide excellent customer service to drive sales growth.
* Prepare detailed reports on sales, merchandise, and personnel performance.
* Resolve customer complaints and supply shortages promptly and professionally.
* Organize and maintain inventory systems to optimize storage and minimize waste.
* Supervise and coordinate the activities of workers to ensure efficient operations.
**Requirements:**
* 5-10 people to supervise, ensuring effective leadership and guidance.
* Permanent work term, providing stability and continuity.
* Work in English, as communication is key to success in this role.
* 32 hours of work per week, offering a healthy work-life balance.
**Estimated Salary:** $40,000 - $60,000 per year, depending on experience and qualifications.
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