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Clinical Services Manager

1 week ago

Ottawa, Ontario, Canada The Pod Group Full time

Role Overview:

The Clinical Services Supervisor plays a crucial role in overseeing and coordinating the delivery of high-quality clinical care within The Pod Group. This involves implementing best practices and continually evaluating service delivery to enhance the overall quality of care provided to patients.

Key Responsibilities:

  • Provide clinical supervision, consultation, and training to therapists, group facilitators, and contracted staff to ensure exceptional clinical support services.
  • Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement, and risk management.
  • Provide expertise on high-risk cases, including risk assessment and crisis intervention, as requested by staff.
  • Monitor client intakes into the program to ensure every client has been provided with a high level of clinical service from the team.
  • Determine the training and professional development needs of the team and develop/update program curriculum and tools for programs with team consultation.
  • Support the implementation of the program's strategic plans, direct and monitor clinical activities so that strategic goals and approved budgets are met.
  • Ensure the clinical teams' understanding of all clinical and administrative procedures and determine where the policies, procedures, and protocols require updates or adjustments to ensure best practices are being adhered to.
  • Respect the agency to maintain and strengthen collaborative relationships with community partners on various projects and initiatives as assigned.
  • Facilitate and support scheduling, audits, performance management, and quality monitoring of services.
  • Maintain a high level of clinical competence, participate in professional/program development, clinical training opportunities, and staff training.
  • Stay informed about CRPO, OCSWSSW, and other regulations and industry best practices through ongoing professional development.
  • Other duties as assigned.